Automotive Store Manager
Lead a High-Performance Team. Build a Winning Culture. Make an Impact.
An established, growing automotive service organization is seeking an experienced Store Managers to lead two of our high-volume locations. This is an opportunity for a proven leader who thrives on accountability, coaching people, delivering outstanding customer experiences, and driving measurable business results.
We are not looking for someone to simply manage a schedule. We are looking for someone who leads from the front, develops people, solves problems, and creates a culture where customers trust us and employees grow.
What You'll Be Responsible For
- Leading all daily store operations with a focus on customer satisfaction, profitability, and team development.
- Driving sales through outstanding customer communication, proper vehicle inspections, and professional recommendations.
- Coaching service advisors to build relationships, earn customer trust, and convert phone calls into appointments rather than simply quoting prices.
- Monitoring every vehicle in the building to ensure nothing becomes delayed due to approvals, parts, or production issues.
- Holding daily production meetings and creating action plans to keep vehicles moving efficiently through the shop.
- Ensuring customers receive consistent updates throughout the repair process.
- Reviewing KPIs including sales, car count, ARO, gross profit, labor sales, phone conversion, technician productivity, and customer satisfaction.
- Reviewing invoices for accuracy and ensuring repairs are documented properly.
- Managing technician workflow, quality control, and production efficiency.
- Maintaining integrity in documentation, estimates, authorizations, and repair recommendations.
- Recruiting, training, coaching, and holding team members accountable while creating a positive work environment.
- Working alongside the team when necessary to ensure customers receive exceptional service.
What We're Looking For
- Automotive management experience required.
- Service Advisor or Service Manager experience strongly preferred.
- Strong leadership and coaching ability.
- Proven record of increasing sales while maintaining exceptional customer satisfaction.
- Ability to prioritize multiple vehicles, employees, and customer needs simultaneously.
- Comfortable using shop management software, digital inspections, and performance reporting.
- Excellent communication and conflict resolution skills.
- High level of integrity, organization, and follow-through.
- Valid driver's license with an acceptable driving record.
- Pre-employment Background check and drug screening required
The Right Leader
You enjoy coaching more than directing.
You believe every customer deserves honest advice, proactive communication, and an exceptional experience.
You understand that success comes from disciplined daily execution, not last-minute heroics.
You know your numbers, but you also know your people.
You hold yourself and your team accountable while creating an environment people enjoy coming to every day.
We Offer
- Competitive base salary
- Monthly performance bonus opportunities
- Paid vacation and holidays
- Health benefits
- Ongoing leadership development
- Modern equipment and technology
- A stable, growing organization with advancement opportunities
If you're an experienced automotive leader ready to build a high-performing team and take ownership of a successful operation, we'd like to hear from you.
Pay: $100,000.00 - $200,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Application Question(s):
- Are you highly proficient in Word, Excel, and Outlook
Education:
Experience:
- Retail Automotive Management: 10 years (Preferred)
License/Certification:
- ASE Certification (Preferred)
Work Location: In person
