The Customer Service Associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated and have excellent people skills.
Customer Service Associate Responsibilities:
- Attending training sessions to grow knowledge of product and to develop customer service skills.
- Resolving phone, walk-in, mail, fax, and email customer inquiries.
- Processing and logging incoming calls into CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
Customer Service Associate Requirements:
- High School Diploma, GED, or suitable equivalent.
- 1+ years customer service experience, preferably in related field.
- Successful completion of provided training.
- Proficient computer skills.
- Experience with CRM preferrred.
- Proficient with MS Office suites.
- Excellent phone etiquette.
- Outstanding communication skills, both verbal and written.
- Strong people skills.
- Ability to sit at a desk for extended periods.
Exclusive Job Perks
- Performance Feedback and Recognition - Track goals, receive feedback, and celebrate achievements.
- Employee Product Discount - Enjoy savings on eligible products and services.
- Flexible Scheduling - View schedules and manage time-off requests with ease.
- Employee Referral Bonus - Earn rewards for referring great candidates.
- Dayforce Wallet - Access a portion of earned pay on demand after your shift.
