As the Assistant Service Manager (ASM) at Slackwater, you will be responsible for overseeing and enhancing the guest experience, ensuring high levels of customer satisfaction, and assisting with the front-of-house operations. Your role involves leading and training staff, addressing customer concerns, and implementing strategies to improve service quality and operational efficiency.
Must have or be able to obtain the following certifications:
1. Servsafe Manager certification
2. On-Premise Manager Alcohol certification
1. Ensure exceptional guest experiences by maintaining high standards of service and hospitality. Address and resolve customer complaints and concerns promptly and professionally.
2. Oversee daily front-of-house operations, including guest seating, table management, and coordination with kitchen staff. Ensure smooth and efficient service during peak times.
3. Help create and manage staff schedules to ensure adequate coverage during peak hours and special events. Adjust schedules as needed to address staffing issues or changes in demand.
4. Maintain a positive and professional atmosphere within the restaurant.
5. Ensure compliance with health and safety regulations.
6. Other duties as assigned.
Slackwater is a place for our guests to come and relax, enjoy the laid-back atmosphere, experience unmatched customer care, dine on delicious, made from scratch pizza, and peruse our extensive craft beer collections. Our team is a made up of some of the most talented and passionate people in the industry. We are always looking for people to join the team who are excited about joining the Slackwater team and taking care of our guests.
