A Sales Associate is responsible for the end-to-end sales process as guided by the Sales Representative(s) s/he supports. This includes order integrity/management, pricing, vendor communication, clearing of shipments (freight questions), and assisting in claim initiation and resolution.
Roles and Responsibilities:
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Serve as a communication hub between Sale, customer/vendor and support teams
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Stay knowledgeable on our portfolio of products
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Recommend products and programs to our customer base that would help them enrich their offering
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Maintain and build relationships with Sales organization and customers.
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Provide front line support to internal and external customers
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Drive order integrity of customer accounts throughout the entire business year. This involves, but is not limited to, order management, shipping, subs and cuts, pricing and claims and returns
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Manage orders from start to finish including sourcing product, order entry, verifying acknowledgements, vendor confirmation, editing orders, status checks, and order changes
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Process orders and confirmations to assist the sales reps and customer service team
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Respond to customer inquiries regarding their shipments or invoices for their products
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Responsible for preparing and maintaining database of customer contacts
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Participate in special projects and assignments as requested
Desired Background/Attributes:
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A degree in Horticulture, Botany, or related field or an equivalent number of years of experience in the Horticulture/Floraculture industry.
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Customer centric approach
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Clear and concise written and verbal communication skills
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Thirst for industry knowledge and seeing a challenge through to resolution
