Service Specialist Position Responsibilities:
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Responds to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair, replace defective parts and debug a variety of systems for more complicated problems; installs small projects as necessary.
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Identifies and resolves problems for most types of service calls.
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Completes accurate and detailed service reports for customer and DAC in a timely manner to allow for accurate invoicing and job cost tracking.
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May provide custom systems integrations, detailed systems upgrade planning and execution, system audits and consultation, and/or database management and manipulation.
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Uses well-developed troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
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Provides technical support to end users and team members when applicable.
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Communicates with and works with the other members of the team consistently to improve overall operations of the Service Department and company.
Service Specialist Qualifications:
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High School Diploma Required
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Associates degree in Electronics preferred
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Minimum of 3 years of previous, relevant field service experience
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Experience in the construction environment preferred
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Excellent written and verbal communication
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Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
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Solid technical skills and experience related to electronic security systems
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Programming skills and proven ability to troubleshoot problems and look for solutions
