Quality Control & Customer Experience Specialist
Our technicians repair the vehicle. You're the last person to touch it before the customer sees it.
Every Vehicle. Every Repair. Every Time.
At Richfield Service, we believe fixing the vehicle is only part of the job.
Before every customer picks up their vehicle, one person makes sure everything is exactly as it should be.
That person is our Quality Control & Customer Experience Specialist.
If you're someone who notices the little things, takes pride in doing a job right, and enjoys making someone's day just a little bit better, we'd love to meet you.
What You'll Do
Every vehicle that leaves our shop comes through you.
Your responsibilities include:
✔ Perform a final quality inspection after repairs are completed
✔ Verify the customer's original concern has been addressed
✔ Double-check technician workmanship
✔ Confirm fluids have been topped off
✔ Inspect under the hood and around the vehicle for anything that may have been missed
✔ Perform a light vehicle cleanup
- Vacuum driver's area
- Wipe steering wheel and driver's touch points
- Clean new tires and wheels
- Clean fingerprints from windows and door handles
- Place a mint and handwritten thank-you note inside
✔ Help ensure every customer drives away saying, "Wow."
Who We're Looking For
You don't need to be an experienced technician.
We'll teach you everything you need to know.
We're looking for someone who is:
✔ Detail-oriented
✔ Dependable
✔ Takes pride in their work
✔ Comfortable driving customer vehicles
✔ Positive and team-oriented
✔ Willing to learn basic automotive systems
✔ Someone who notices the things others overlook
Bonus Skills (Not Required)
- Basic automotive knowledge
- Oil changes
- Tire repairs
- Light bulb replacement
- Customer service experience
- Detailing experience
Why This Position Matters
Our technicians repair the vehicle.
You make sure it's ready to be returned to the customer.
You are the final set of eyes before every vehicle leaves our shop, and you play a huge role in delivering the experience our customers have come to expect.
What We Offer
✅ Full-time Monday-Friday schedule
✅ Paid training
✅ Company-paid health insurance
✅ Paid vacation
✅ 401(k) with company match
✅ Uniforms provided
✅ Family-owned company since 1972
✅ Friendly, team-focused work environment
Requirements
- Valid driver's license
- Ability to safely operate customer vehicles
- Able to lift up to 50 pounds
- Positive attitude
- Strong attention to detail
- Reliable attendance
If you're looking for a career where your work truly makes a difference—and where doing the little things well matters—we'd love to hear from you.
Apply today and become part of the Richfield Service team.
Where honest work meets quality service.
Job Types: Part-time, Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
