Position could be based out of Marshfield, Adams, or Hixton.
Primary Objectives of Position:
- Provide exceptional technical support to ensure the smooth operation of company IT systems.
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Maintain a proactive approach to identify and resolve IT issues impacting user productivity.
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Facilitate a positive user experience by efficiently addressing technical inquiries and requests.
Responsibilities of the Position:
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Configure and deploy new workstations for incoming employees.
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Set up user accounts, email access, and necessary software applications.
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Ensure new workstations meet company security standards and performance requirements.
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Implement hardware and software upgrades to existing workstations according to company guidelines.
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Maintain detailed documentation of upgrades performed on each workstation.
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Test and troubleshoot any issues arising after system upgrades.
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Provide technical support for employee mobile devices (phones, tablets) related to company applications and email access.
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Assist with mobile device configuration, security settings, and troubleshooting common problems.
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Maintaining knowledge of current and upcoming technologies.
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Performs other duties as assigned.
Qualifications:
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Minimum 1 year of experience in a technical support role.
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Prefer an associate degree in a technology related field or equivalent years of experience.
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Strong understanding of computer hardware and software.
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Experience with user account management and windows workstation deployment.
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Excellent troubleshooting and problem-solving skills.
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Effective communication and interpersonal skills to build rapport with users.
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Ability to work independently and prioritize tasks in a fast-paced environment.
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Must have a valid driver’s license and insurability.
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Must be able to lift 30 pounds.
