Job Description
Posting Start Date: 02/07/2026
Brand: MCI
Country/Region: United States
Work Location: Washington
Workplace Type: Remote
Contract type: Permanent
Job Function: Project Management
Information at a Glance
We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
Job Objective
This position serves as a member of the Housing Management Team within the Convention Division. The Housing Executive is responsible for the direction and implementation of conferences and is the main contact between the client and MCI internal support departments. The MCI Housing Executive establishes, implements and monitors timelines as well as communicates client requirements while providing operational support to the Sales Team and support departments. The Housing Executive is positioned to provide leadership and drive priorities for the Housing Manager within the team and serves as back up in the absence of the Housing Manager on inventory needs. Provides management and direction to subordinate staff internal and onsite.
Main Responsibilities
Works with the client to establish business processes for conferences and communicates those to internal support departments
Responsible for ensuring accurate show set up for housing
Responsible for QC of the client website – Includes QC of accurate hotel data (hotel descriptions, images, amenities). Reports discrepancies to Housing Manager for correction. Responsible for final QC prior to website opening
Prepares contact center implementation and completes contact center training for show opening
Prepares Post Show Report after completion of the conference
Create & monitor housing pace reports for observation of year over year pace and pick up to ensure full utilization of block, identifies trends and reacts to those discoveries
Prepares marketing plan for the conference, to include timeline of save the dates, email blasts, targeted or segmented marketing etc.
Prepares and monitors conference budget to ensure budget requirements are met/exceeded
Coordinates conference priorities and daily workloads for the Housing Team
Schedules final hotel reconciliation with Housing Manager at hotel cut off, prior to onsite
Travels onsite to operate conference and assists with onsite challenges that may arise
Attends client meeting for purpose of post-show and pre-planning for the following years event
Establishes the percentage of oversell for each show per hotel. Communicates this with the Housing Manager
Building of sub-blocks in tandem with Housing Manager
Ensure we have enough inventory to meet or exceed our current budgets. Work with Contracting Team to secure additional inventory at current contracted hotels, as needed
Initiates post show reporting compilation (Dashboard with Marketing) and formal meeting with client post-conference
Coordinate all conference needs and client issues with MCI support team to include:
IT
Call Center
Accounting
Team Members
Executive Team
Sales
All other duties as assigned
Job Requirements
Degree preferred but not required
Must have 2 years Passkey, hotel or hospitality industry experience
Excellent written and oral communication skills
Strong customer service skills
Strong knowledge of excel
Must have strong organizational and multi project management skills
Experience in hotel sourcing and contract negotiations preferred
Working knowledge of hotel contractual conditions and policies
Travel will be required
Strong decision making skills and judgement for company representation
Professional Competencies
Project management and operational execution
Customer service excellence and client relationship management
Proven leadership and team development
Innovative problem solving and strategic decision making
Strong written and verbal communication skills
Results orientation and accountability
Negotiation and vendor relationship management
Negotiation and Vendor Relationship Management
Additional Requirements
Show site travel required
Benefits Summary
MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.
PTO
13 paid Company Holidays, including closure Christmas Eve - New Year’s Day
401K
Medical, Dental, Vision and Supplementary Insurances
Employer-paid Group Life Insurance, Short-Term and Long-Term Disability
Employer-paid Family Building Benefit (fertility, adoption, & surrogacy)
Employer-paid Mental Health Benefit
Pet Discount Program
Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability.
We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our chief people officer.
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!
Housing Executive
Posting Start Date: 02/07/2026
Brand: MCI
Country/Region: United States
Work Location: Washington
Workplace Type: Remote
Contract type: Permanent
Job Function: Project Management
We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
Job Objective
This position serves as a member of the Housing Management Team within the Convention Division. The Housing Executive is responsible for the direction and implementation of conferences and is the main contact between the client and MCI internal support departments. The MCI Housing Executive establishes, implements and monitors timelines as well as communicates client requirements while providing operational support to the Sales Team and support departments. The Housing Executive is positioned to provide leadership and drive priorities for the Housing Manager within the team and serves as back up in the absence of the Housing Manager on inventory needs. Provides management and direction to subordinate staff internal and onsite.
Main Responsibilities
Works with the client to establish business processes for conferences and communicates those to internal support departments
Responsible for ensuring accurate show set up for housing
Responsible for QC of the client website – Includes QC of accurate hotel data (hotel descriptions, images, amenities). Reports discrepancies to Housing Manager for correction. Responsible for final QC prior to website opening
Prepares contact center implementation and completes contact center training for show opening
Prepares Post Show Report after completion of the conference
Create & monitor housing pace reports for observation of year over year pace and pick up to ensure full utilization of block, identifies trends and reacts to those discoveries
Prepares marketing plan for the conference, to include timeline of save the dates, email blasts, targeted or segmented marketing etc.
Prepares and monitors conference budget to ensure budget requirements are met/exceeded
Coordinates conference priorities and daily workloads for the Housing Team
Schedules final hotel reconciliation with Housing Manager at hotel cut off, prior to onsite
Travels onsite to operate conference and assists with onsite challenges that may arise
Attends client meeting for purpose of post-show and pre-planning for the following years event
Establishes the percentage of oversell for each show per hotel. Communicates this with the Housing Manager
Building of sub-blocks in tandem with Housing Manager
Ensure we have enough inventory to meet or exceed our current budgets. Work with Contracting Team to secure additional inventory at current contracted hotels, as needed
Initiates post show reporting compilation (Dashboard with Marketing) and formal meeting with client post-conference
Coordinate all conference needs and client issues with MCI support team to include:
IT
Call Center
Accounting
Team Members
Executive Team
Sales
All other duties as assigned
Job Requirements
Degree preferred but not required
Must have 2 years Passkey, hotel or hospitality industry experience
Excellent written and oral communication skills
Strong customer service skills
Strong knowledge of excel
Must have strong organizational and multi project management skills
Experience in hotel sourcing and contract negotiations preferred
Working knowledge of hotel contractual conditions and policies
Travel will be required
Strong decision making skills and judgement for company representation
Professional Competencies
Project management and operational execution
Customer service excellence and client relationship management
Proven leadership and team development
Innovative problem solving and strategic decision making
Strong written and verbal communication skills
Results orientation and accountability
Negotiation and vendor relationship management
Negotiation and Vendor Relationship Management
Additional Requirements
Show site travel required
Benefits Summary
MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.
PTO
13 paid Company Holidays, including closure Christmas Eve - New Year’s Day
401K
Medical, Dental, Vision and Supplementary Insurances
Employer-paid Group Life Insurance, Short-Term and Long-Term Disability
Employer-paid Family Building Benefit (fertility, adoption, & surrogacy)
Employer-paid Mental Health Benefit
Pet Discount Program
Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability.
We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our chief people officer.
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!
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