PERFORMANCE STANDARD
Employees at all levels are expected to effectively work together to meet the needs of the community
and the organization through work behaviors demonstrating the City’s Values. Employees are also
expected to lead by example and demonstrate the highest level of ethics.
REQUIRED KNOWLEDGE
- Office Administration – Knowledge of office systems, practices, procedures and administration.
Knowledge of general office equipment and personal computers to include word processing,
spreadsheet, and related software.
- Human Resources – Knowledge of human resources and modern business principles, theories and
practices to include FLSA, FMLA and related laws and regulations.
- Customer Service – Considerable knowledge of principles and processes for providing customer
service. This includes setting and meeting quality standards for services, and evaluation of
customer satisfaction.
REQUIRED SKILLS
- Computer Skills – Utilizes a personal computer with word processing, spreadsheet, and related
software to effectively complete a variety of administrative tasks with reasonable speed and
accuracy.
- Interpersonal Relationships – Develops and maintains cooperative and professional relationships
with employees and all levels of management to include representatives from other departments
and organizations. Effectively handles inquiries and complaints from, or disputes with, customers.
- Time Management – Plans and organizes daily work routine. Estimates expected time of
completion of elements of work and establishes a personal schedule accordingly. Implements work
activities in accordance with priorities and estimated schedules.
REQUIRED ABILITIES
- Judgement/Decision Making – Ability to use logic and reasoning to understand, analyze, and
evaluate situations and exercise good judgment to make appropriate decisions.
- Communication – Excellent ability to listen and understand directions, information and ideas
presented verbally and in writing. Ability to handle a variety of customer service issues with tact,
confidentiality, and diplomacy, and in a confidential manner.
- Accounting/Budgeting - Ability to perform arithmetic, algebraic, and statistical applications.
Ability to employ economic and accounting principles and practices in the analysis and reporting
of data.
EDUCATION AND EXPERIENCE
Requires four years of progressively responsible administrative support experience or an equivalent
combination of education and experience necessary to develop the required knowledge, skills and
abilities for this position.
PC# 52727
Page 2 of 3 Revised: 06/01/2026
