Position Description
Position Title: Executive Housekeeper
Reports To: General Manager
Department: Housekeeping
Job Overview
The Executive Housekeeper leads, inspires, and directs the Housekeeping and Laundry operations to ensure the absolute highest standards of cleanliness, product quality, and premium guest service. As a visible and engaging leader, this role is deeply committed to nurturing team morale, providing continuous coaching, and fostering a culture of pride. The Executive Housekeeper maintains a relentless attention to detail through rigorous visual inspections of guest rooms, public spaces, and heart-of-house areas, ensuring an exceptional environment for both guests and staff.
Duties and Responsibilities
ESSENTIAL FUNCTIONS
- Pristine Cleanliness & Quality Standards: Leads and takes ultimate accountability for daily housekeeping activities, ensuring the property meets the absolute highest levels of cleanliness, sanitation, and aesthetic appeal.
- Meticulous Visual Inspections: Conducts daily, highly detailed visual inspections of guest rooms, suites, hallways, storage areas, laundry, and public spaces to guarantee flawless brand compliance and uncompromised quality.
- Staff Engagement & Culture: Actively connects with team members to foster a positive, supportive, and motivating work environment. Champions employee morale through open communication, recognition, and hands-on leadership. Responsible for hiring, supervising, coaching, and evaluating all department staff.
- Guest Engagement & Satisfaction: Cultivates a welcoming atmosphere by warmly interacting with guests, proactively anticipating their needs, and swiftly resolving any feedback or concerns with empathy and professionalism.
- Training & Talent Development: Designs and implements robust orientation and continuous training programs. Mentors staff on advanced cleaning techniques, detailed room presentation, guest service excellence, and OSHA/safety protocols.
- Strategic Scheduling & Labor Management: Manages department scheduling and labor allocation based on hotel productivity goals, occupancy forecasts, and operational standards to ensure maximum efficiency without sacrificing quality.
- Dynamic Communication: Drives seamless alignment within the department and across hotel sectors through energetic daily huddles, regular staff meetings, and clear, transparent logbook management.
- Inventory & Asset Protection: Oversees monthly inventories of linen, guest supplies, and equipment. Ensures the team is fully equipped with well-maintained tools and safe, compliant chemical supplies.
- Room Status Accuracy: Audits and maintains real-time, precise room status reporting in coordination with the Front Desk and Management teams to maximize guest arrival efficiency.
- Operational Agility: Leads by example and remains willing to support the team hands-on in the laundry room or guest floors during peak periods or unique operational demands.
- Leadership Presence: Serves as a key member of the management team, executing special projects and serving as "Manager-on-Duty" as required.
OTHER EXPECTATIONS
- Regular attendance in conformance with the established hotel standards is essential to the successful performance of this position.
- Due to the dynamic nature of the hospitality industry, this role requires schedule flexibility to support business needs, including weekends, holidays, and evenings.
- Full compliance with all hotel safety, security, and operational regulations is required.
Specific Job Knowledge, Skills, and Abilities
- Exceptional Attention to Detail: A sharp, uncompromising eye for cleanliness, organization, and the subtle visual details that elevate a guest's experience.
- People-Centric Leadership: Strong interpersonal skills with a proven track record of genuinely engaging, motivating, and developing a diverse team.
- Guest Service Excellence: Outgoing and professional demeanor with a passion for hospitality and memorable guest interactions.
- Communication: Ability to fluently speak, read, write, and understand the English language to effectively facilitate team alignment and guest relations.
- Business Acumen: Strong organizational skills, basic computer proficiency, and mathematical skills utilized for tracking inventory, managing labor budgets, and analyzing variances.
- Adaptability: Ability to multitask in a fast-paced environment, troubleshoot operational hurdles smoothly, and remain flexible under pressure.
Physical Demands
- Requires a high level of physical mobility, including standing and moving throughout the facility for extended periods.
- Must be able to bend, stoop, squat, and stretch continuously to fulfill rigorous cleaning audits and detailed visual inspections.
- Must be able to lift up to 15 lbs. and occasionally push/pull carts weighing up to 250 lbs.
- Continuous use of near vision, depth perception, and strong visual acuity to identify minute cleanliness and maintenance details.
- Constant communication (talking and hearing) to engage authentically with guests and team members.
Education & Experience
- Education: High school diploma or equivalent required; hospitality management degree or certification is a plus.
- Experience: Minimum of 2–3 years of progressive Housekeeping supervisory or leadership experience in a hotel or resort environment.
- Licenses: Ability to maintain any government-required licenses or permits. A valid driver’s license may be required.
- Grooming: Must maintain a crisp, professional, and well-groomed appearance that aligns with hotel brand standards.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay: $45,000.00 - $50,000.00 per year
Benefits:
Work Location: In person
