Customer Loyalty Representative
Customer Loyalty Representative
Salary: $45,000 annually + Commission
Build Relationships. Solve Problems. Keep Our Customers Happy.
Are you someone who enjoys helping people and finding solutions? Do you have a knack for turning a frustrated customer into a loyal one? If so, we'd love to meet you!
Earthwise Environmental Solutions/Big's Sanitation is seeking a Customer Retention Representative to join our growing team. This position plays a vital role in maintaining strong customer relationships by resolving concerns, preventing account cancellations, and identifying opportunities to improve our customers' service experience.
What You'll Do
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Respond to customers who are considering canceling service.
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Listen carefully to customer concerns and work to resolve issues promptly and professionally.
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Retain existing customers through excellent customer service and creative problem-solving.
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Educate customers on available services, pricing options, and service enhancements.
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Identify opportunities to upsell or cross-sell additional services when appropriate.
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Work closely with Dispatch, Customer Service, Operations, and Billing to ensure customer issues are resolved.
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Document customer interactions accurately within company software.
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Follow up with customers to ensure satisfaction after concerns have been addressed.
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Meet or exceed monthly customer retention and sales goals.
Qualifications
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Excellent communication and interpersonal skills.
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Strong customer service background with the ability to de-escalate difficult situations.
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Sales or account retention experience preferred.
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Strong negotiation and problem-solving skills.
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Comfortable working with computers and multiple software systems.
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Highly organized with strong attention to detail.
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Positive attitude and ability to work independently while contributing to a team environment.
What We Offer
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Competitive salary of $45,000 annually
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Commission opportunities based on customer retention and sales performance
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Medical, Dental, and Vision Insurance
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401(k) with Company Match
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Paid Time Off
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Company-paid Life Insurance
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Short-Term Disability
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Opportunity for advancement within a growing company
If you're motivated by helping customers, solving problems, and earning additional income through performance, we'd love to hear from you!
Apply today and become part of a team that values exceptional customer service and long-term customer relationships.
Compensation details: 45000-45000 Yearly Salary
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