Hotel Lucile, Casetta's newest property, opens late summer 2026 in the heart of Silver Lake, Los Angeles. Housed in a landmark 1931 church, this 25-room boutique hotel blends preserved original details — stained glass, soaring wood beams, choir loft — with a restaurant, bar, rooftop, pool, and a rotating program of art and community events. We're building the opening team now and looking for people who want to help bring this space to life.
Position Overview: A Hotel Front Desk Agent shall serve as our guests’ first point of contact and manage all aspects of their visit, from pre-arrival to departure.
Essential Functions:
- Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates and amenities.
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Anticipate and address guests' service needs.
- Upsell additional facilities and services, when appropriate.
- Maintain confidentiality of proprietary information.
- Facilitates interdepartmental communication.
- Ensure uniform and personal appearance are clean and professional.
- Maintains the cleanliness and neatness of the front desk area.
- Assists guests in the selection and preparation of specialty coffee beverages and the purchase of beverages, and prepared food, like cookies, pastries and muffins.
- Comply with health and safety regulations.
- Taking inventory and replenishing items in display areas.
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An Automated Decision System (ADS) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:
- The candidate’s ability to perform the tasks in the available job role.
- The candidate's self-rated skill proficiency.
- The candidate’s fit for this job posting.
The use of AI technology, which may be considered an ADS, is used to converse with candidates, screen based on the position’s criteria, and schedule interviews. The candidate may request an alternative selection process or accommodation if desired by emailing the employer directly using the email listed on the careers site.
