As a New Eatery Opening Support Trainer, you are responsible for preparing the restaurant and team for opening, leading the on-site training, and analyzing post-opening results and recommending actions to improve business trends.
The starting salary will range between $800- $1,000 per week. The estimated work week will consist of six 10 hour shifts for 3 weeks and 1 week of paid time off with a medical benefit package offered.
Pre-Opening Support
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As a member of the cross-functional support team, participate on weekly pre-opening support calls to provide product ordering, scheduling and training recommendations based on sales forecasts.
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When arriving on-site, complete pre-opening checklist and coordinate support to correct deficiencies prior to training.
Training Support
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Coordinate and lead on-site operational training to managers and team. Identify learning gaps and design training intervention(s) to help team members execute operational standards and procedures.
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Provide on-site training for (POS) Back-Office.
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Create training summary after each restaurant opening to include: analysis of business trends and observations of team’s skills. Review findings and recommendations for improvement with Franchisee and Franchise Business Consultant.
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Post-Opening Support
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Partnering with District and Store Managers to analyze weekly results and provide recommended actions to improve business trends.
Other
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Represent the training and operations teams in special projects on as needed basis.
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Assess on-going restaurant opening processes, identify areas for improvement, present recommendations for improvement to cross-functional leaders, and lead the change process.
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Complete administrative tasks (example: site folio, expense reports, emails, calls) timely.
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Regular and predictable attendance
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Other duties as assigned.
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Genuine desire to serve our guests, franchisees and our team
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Strong verbal and written communication skills
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Ability to identify learning gaps and determine appropriate intervention
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Self-starter with a passion for continuous learning
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Maintain a calm, tactful demeanor when dealing with difficult situations
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Manage multiple projects and timelines
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Foster strong working relationships within team, cross-functionally and with Franchisees
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Strong facilitation skills
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Proficient using Microsoft Word, Excel and PowerPoint
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Flexibility to work days, nights and weekends
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Ability to travel for extended periods
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Bilingual in Spanish is a plus
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A valid U.S. driver’s license required
