Overview
Join the newly rebranded and historic hotel -The Carlton Hotel as an Assistant Hotel General Manager, where your leadership and expertise will elevate guest experiences and operational excellence. This pivotal role combines strategic oversight with hands-on management to ensure the smooth running of hotel operations. You will support the General Manager in supervising daily activities, managing teams, and maintaining high standards of service. Your energetic approach and hospitality management skills will inspire staff and delight guests alike, fostering a welcoming environment that promotes guest satisfaction and operational efficiency.
Responsibilities
- Assist in overseeing all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and exceptional guest service.
- Supervise hospitality teams by providing leadership, training, and mentorship to foster a motivated and high-performing workforce.
- Manage guest relations by addressing inquiries, resolving issues promptly, and ensuring a memorable stay for every guest.
- Coordinate night audit procedures to ensure accurate financial reporting and reconciliation of daily transactions.
- Implement customer service initiatives that enhance guest experiences and promote positive reviews across multiple platforms.
- Support front desk operations by ensuring smooth check-in/check-out processes and managing guest requests with enthusiasm.
- Contribute to the development of hotel policies and procedures that align with industry standards and best practices in hospitality management.
Experience
- Minimum of three years' experience within the hospitality industry, ideally with Marriott or other branded hotel experience.
- Strong background in hospitality management with comprehensive knowledge of hotel operations, revenue management, budgeting, and financial operations.
- Demonstrated ability to manage hospitality teams effectively while fostering a positive work environment.
- Skilled in customer service excellence with a focus on guest relations, complaint resolution, and creating memorable experiences.
- Bilingual in English and Spanish are highly desirable to serve diverse guest populations effectively.
- Familiarity with human resources functions such as staffing, training, and compliance is preferred.
- Knowledge of night audit procedures and front desk operations is advantageous for supporting seamless hotel functions.
Pay: $70,700.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
