Job Overview
We are seeking a dynamic and organized Dental Receptionist to join our vibrant dental practice! In this essential role, you will be the first point of contact for patients, providing exceptional customer service while managing a wide range of administrative and clinical support tasks. Your energetic approach and attention to detail will ensure smooth daily operations, foster positive patient experiences, and uphold the highest standards of confidentiality and professionalism. If you thrive in a fast-paced environment and possess a passion for healthcare support, this opportunity is perfect for you!
Duties
- Greet patients warmly, verify patient information, and schedule appointments using dental office management software such as Dentrix or Eaglesoft.
- Manage multi-line phone systems with professional phone etiquette, answering inquiries promptly and routing calls efficiently.
- Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes including Medicare and health insurance plans.
- Collect payments, process medical collections, and perform medical billing using EMR (Electronic Medical Records) systems like Epic, Meditech, or Athenahealth.
- Review and update medical records ensuring accuracy in documentation review, coding (CPT, ICD-9, ICD-10), and compliance with HIPAA regulations.
- Assist with patient intake procedures, including data entry for health information management and electronic health records (EHR) management.
- Maintain clinical confidentiality policies while managing medical records filing, documentation review, and ensuring adherence to health information management standards.
- Support clinic operations by coordinating medical scheduling, appointment confirmations, and handling front desk administrative support tasks such as filing and data entry.
- Utilize dental terminology effectively to communicate with patients and team members while supporting office management functions.
Experience
- Proven experience as a Medical Receptionist or Dental Receptionist within a dental or healthcare setting.
- Familiarity with dental office software such as Dentrix or Eaglesoft; experience with EMR systems like Epic or Meditech is highly preferred.
- Strong knowledge of health insurance processes including insurance verification, Medicare procedures, and medical billing practices.
- Experience with medical coding (CPT, ICD-9/10) and documentation review to ensure accurate billing and compliance.
- Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and typing skills such as 10 key typing.
- Bilingual abilities are a plus to effectively serve diverse patient populations.
- Demonstrated ability to handle multi-line phone systems with professionalism while maintaining exceptional patient service standards.
- Prior clinic or hospital experience involving health information management, medical terminology, and clinical confidentiality policies is desirable.
Join us to be part of a dedicated team committed to delivering outstanding patient care through efficient office management!
Pay: $20.00 - $31.26 per hour
Work Location: In person
