Who We Are
We are an established fast growing state and federal criminal defense firm looking to expand our reach lead by our President, Darlina Crowder. Founded in 1999, our mission statement is "We save lives" and we honor that with everything we do!
Job Summary
We are seeking a dedicated and proactive Customer Success Specialist to join our growing team! In this role, you will be responsible for helping customers by conducting initial sales conversations and initiating new client engagements. This is an "Inside Sales" position. You must be licensed in the state of Texas. *Salary based on experience* *Pay increase based on performance*
8:30 AM - 6:30 PM - Monday - Friday - In person
Responsibilities
- Conduct initial client consultations to sell legal services
- Oversee the smooth transition of new cases to the legal team
- Follow up with potential new clients who have not yet retained us
- Provide information about the products and services
- Maintain a tracking system to monitor leads
- Develop and maintain a knowledge base of the evolving products and services
Requirements
- Must be licensed in the state of Texas.
- Previous experience in customer service, sales, or other related fields
- Know how to close a sale by creating urgency and prompting value
- Experience with CRM systems
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Be a team player that consistently acts with respect and integrity
- Preferred, but not required: Knowledge of the criminal defense industry.
Job Type: Full-time
Pay: $100,000.00 - $125,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- B2C Sales: 2 years (Required)
- Attorney: 5 years (Required)
License/Certification:
- Texas State Bar - Attorney License (Required)
Ability to Commute:
- Plano, TX 75024 (Required)
Work Location: In person
