Job Summary
The Customer Service Assistant provides customer service and operational support by assisting customers, responding to inquiries across service channels, and delivering accurate, timely information to support office operations.
Core Responsibilities
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Provides front-desk customer assistance to include answering telephones, greeting customers, and providing general information.
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Assists customers by providing general information, directions, and guidance on procedures, services, and resources.
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Researches and resolves routine customer inquiries, referring complex issues to appropriate staff as needed.
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Performs general administrative support, including data entry, records maintenance, and document processing.
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Supports shared communication channels and assists with maintaining timely and professional customer correspondence.
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Applies established policies and procedures when assisting customers and completing assigned tasks.
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Determines appropriate responses and escalates issues when necessary while using sound judgment.
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Assists with departmental projects, reports, and operational tasks as assigned.
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Collaborates with team members to ensure effective service delivery and supports daily office operations.
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Participates in meetings, training sessions, or special events as needed.
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Performs other duties as assigned.
Required Qualifications
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High School Diploma, Vocational Training, or Apprenticeship in a related field.
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One (1) year of related work experience.
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Valid Texas driver's license.
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This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.
Preferred Qualifications
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Bilingual English/Spanish.
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Proficiency with Microsoft Office with Excel experience.
Knowledge, Skills, and Abilities
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Microsoft Office Suite
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Customer Service
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Written and Verbal Communication
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Attention to Detail
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Interpersonal Skills
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Maintain Professionalism and Composure
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Collaboration
Working Conditions
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Office Environment.
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Ability to travel to and from meetings, training sessions, or other business-related events.
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Workdays, areas, and work hours may vary based on the needs of the department.
Physical Demands
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Jobs are sedentary; also involves walking and standing. Exerts up to 10 lbs. of force occasionally.
This position will work primarily on campus. Travel and parking expenses are the employee's responsibility. Must be flexible to work at either the main, downtown, or health campuses occasionally as needs arise.
This position is contingent upon a successful background check. Verification of a valid driver's license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
Equal Employment Opportunity
As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination.
