Customer Service + Light Appointment Setting / Retention
Join a supportive, growth-oriented State Farm agency in Inglewood
Do you enjoy helping people, solving problems, and creating a great customer experience? We’re hiring a Customer Service-focused Agent Team Member to support our clients and help our agency grow through exceptional service and needs-based guidance.
This is a great role for someone who wants a stable, people-centered career in insurance with growth potential.
Why You’ll Love Working With Us
- Competitive salary (based on performance)
- Hourly pay + commission/bonus
- Signing bonus
- Paid time off (vacation + personal/sick days)
- Valuable training & mentorship (20 years of combined agency experience)
- Career growth / advancement within the agency
- Fun, fast-paced, motivated team environment
Position Overview
As a Customer Service + Scheduling / Retention team member, you’ll be the voice of our agency—supporting customers with policy service needs while also helping ensure they stay informed, engaged, and covered.
You will provide excellent service, assist customers with requests, and complete light appointment setting and retention follow-up (not hard selling).
You’ll partner with the Agent and team to ensure customers feel supported from start to finish.
What You’ll Do (Responsibilities)
- Customer Service (Primary)
- Provide outstanding customer service via phone, email, and in-person interactions
- Assist with policy servicing such as changes, payments support, documentation, renewals, and general inquiries
- Listen to customer needs and communicate clearly, professionally, and respectfully
- Maintain accurate customer records and follow agency processes
- Light Appointment Setting / Retention
- Follow up with customers to ensure their needs are addressed and recommended next steps are scheduled
- Support retention efforts by engaging customers proactively and helping prevent policy lapses/confusion
- Schedule appointments and coordinate with the agent/team for customer meetings
- Make sure customers understand next steps, required information, and timelines
- Team Support
- Assist the agent/team to help meet agency goals while keeping customer experience first
- Support lead management tasks (as directed) and ensure timely follow-through
What We’re Looking For (Requirements)
Required / Must-Have
- Property & Casualty (P&C) license must be currently active
- Life & Health license: must be able to obtain (or be in process)
Strongly Preferred
- Customer service experience (call center, retail, hospitality, support roles, etc.)
- Experience in insurance or financial services (not required, but helpful)
- Strong communication skills and a genuine people-first mindset
You’ll Stand Out If You Have
- Are empathetic, patient, and comfortable helping customers
- Listen well and communicate clearly (written and verbal)
- Are organized, reliable and consistent with daily tasks and follow-up
- Enjoy teamwork and learning in a fast-paced environment
Agency Culture / Mission
Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
We’re proud of our 20 years of combined insurance experience, and we mentor team members to build long-term careers.
If you want a career—not just a job—apply today.
Next Steps
If you enjoy helping customers and can see yourself supporting both service and light scheduling/retention, please apply. We will follow up with you on the next steps in the interview process.
Location: Inglewood
