JOB PURPOSE: Shelter Support staff provide direct client support and assist with daily shelter operations to ensure a safe, welcoming, and trauma-informed environment for residents.
Maintain a safe, structured, and trauma-informed environment for clients while upholding professional boundaries at all times.
Build and maintain positive working relationships with clients, management, volunteers, and staff.
Monitor shelter areas to ensure compliance with facility rules, policies, procedures, and safety protocols.
Assist clients with accessing resources and referrals.
Support client check-in/check-out and room assignments.
Conduct wellness checks and facilities rounds.
Respond promptly and professionally to client requests, complaints, inquiries, behavioral concerns, and crisis situations.
Utilize positive behavioral management techniques, including verbal de-escalation and redirection.
Support residents in problem-solving, personal growth, and progress toward stable housing.
Consult with supervisors regarding resident needs, behaviors, incidents, and service concerns.
Conduct client intake and orientation procedures, including assigning beds and bins and issuing linens and personal supplies.
Maintain accurate and timely documentation, including daily logs, incident reports, summary sheets, and program records.
Identify, document, and report serious incidents in accordance with organizational procedures.
Maintain cleanliness and safety of the facility through regular inspections, hyper-sanitization, trash removal, spill cleanup, and shelter maintenance activities.
Teach and reinforce appropriate personal hygiene and community living skills.
Assist with shelter setup, organization of supplies, and facility operational needs.
Receive, verify, and document vendor deliveries and inventory using tally sheets and related records.
Set up, monitor, and maintain audio or related program equipment as needed.
Conduct neighborhood patrols to minimize disruptions and maintain positive community relations.
Gain and maintain working knowledge of organizational policies, procedures, and program standards.
Assist with guest services, program activities, administrative tasks, reporting requirements, and other duties as assigned by supervisors.
Other duties as assigned
Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."
EXPERIENCE: 2+ years’ experience working in shelters, social services, customer service, or residential programs and vulnerable populations, strongly preferred.
Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.
