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Middle Office Agent

Grundfos -
Indianapolis, IN

Job Details

$50,000 - $73,075 a year

Benefits

Paid holidays
Health insurance
Paid time off
Flexible schedule

Qualifications

Customer communication
Microsoft Office

Full Job Description

Founded in 1923, Peerless Pump Company is a US-based manufacturer of horizontal and vertical centrifugal pumps for fire, industrial, and municipal applications. With pump installations in 145 countries, Peerless is globally recognized for engineering tough, reliable, and versatile pump solutions with extensive flow and pressure capabilities. From our production facilities in Indianapolis and Houston to our service centers in Lubbock and Fresno, Peerless pumps are designed to protect people and property from fire and to bring water where it’s needed most. Our product quality is second to none, but it’s our people who’ve made us Peerless for over 100 years. Our legacy of innovation is fueled by attracting, training, and retaining employees from diverse backgrounds. With competitive benefits and a strong emphasis on development, growth, and innovation, Peerless employees come seeking a job but stay to build a career.

Are you passionate about building strong client relationships and orchestrating complex projects from quote to delivery? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Client Services Specialist, you will be serving as the primary liaison between our Made-to-Order pump customers and the factory, strategically coordinating projects and proactively managing key accounts to ensure exceptional service delivery. You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing:

As a key part of the Client Services team, you'll create impact by driving client satisfaction and operational excellence by aligning customer needs with factory capabilities across every stage of the project lifecycle.

Your main responsibilities include:

Serve as the primary liaison between our MTO Pump customers and the factory, ensuring strategic coordination of projects and proactive account management.
Develop and execute Account Management fulfillment plans, aligning strategic priorities with Sales and key clients
Act as the single point of contact for customer quotes, orders, project timelines, and technical documentation across assigned accounts
Develop delivery schedules that balance customer requirements with operational capacity and business objectives
Collaborate cross-functionally with Purchasing, Operations, Engineering, and Warranty teams internationality to resolve complex customer inquiries and escalated issues
Exercise independent judgment to initiate corrective actions, authorize RMAs, and influence internal priorities to meet client needs
Serve as a trusted advisor to clients, proactively identifying opportunities for improved service, process enhancements, and project success

What makes you a great fit:

Above all, you are a proactive relationship builder with strong analytical skills, sound independent judgment, and the ability to coordinate across multiple teams to deliver results for customers. We would also imagine that you have:

A bachelor’s degree in business, Communications, or a related field
A minimum of 3–5 years of experience in client services, account management, or a similar customer-facing coordination role
Demonstrated ability to exercise independent judgment and discretion on significant business matters
Strong analytical, problem-solving, and written/oral communication skills

It is a plus if you also:

Have experience with ERP systems, with SAP experience preferred
A background in manufacturing, engineered-to-order, or pump/industrial equipment environments
Proficiency with MS Office and strong organizational skills with minimal supervision required

Please note that relocation for this position cannot be supported and qualified candidates must have the authorization to work in the USA without support.

The salary range for this position is $50,000 to $73,075 per year. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s & Peerless Pump Company total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Certain roles are eligible to earn sales incentives based on revenue or utilization. To learn more about our benefits, please visit: Grundfos Benefits

Why you will love working here:

Here at Peerless it’s our mission to enable you develop and fulfil your aspirations; both career and personal. You’ll find that your fresh ideas will be welcomed and make a difference in how we conduct our business.

We care! Day to day, you can look forward to:

A working environment built around your needs, with flexible hours, home working opportunities and parental support.
Annual bonuses, health insurance and a strong focus on well-being activities.
Three days' additional paid leave for volunteering in your community.
Access to on-demand training and learning sessions and carefully structured programs to pursue personal and professional development opportunities.

If you would like to dig deeper into the Peerless universe, please visit us and check out why our employees are Peerless.

Peerless is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals of all backgrounds to apply. Learn more about your rights as an applicant. If you require an accommodation to complete your application or interview, please contact [email protected]. We are committed to providing a fair and accessible hiring process.

We look forward to hearing from you!

What you will be doing:

What makes you a great fit:

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