Returns Processor
Job Summary:
Under the direction of the Returns Supervisor, the returns processor plays a critical role in maintaining operational efficiency by ensuring returned products are handled correctly, processed quickly, and routed to the appropriate channel.
Key Responsibilities:
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Receive, unload, and sort incoming returns from carriers and store locations
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Inspect returned merchandise for condition, damage, and resale eligibility
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Determine appropriate disposition including restock, repair, outlet, or discard
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Repackage and label products to meet company quality standards
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Match physical items to documentation and ensure accurate system processing
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Audit processed returns to verify accuracy, quality, and removal of customer information
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Maintain inventory accuracy through proper system updates and physical handling
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Partner with Inventory Control to resolve discrepancies and support cycle counts
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Use RF devices and warehouse systems to process, track, and move inventory
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Identify and escalate product quality issues or recurring defects
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Meet established productivity and turnaround time goals for return processing
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Maintain a clean, organized, and safe work environment
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Follow all safety policies and procedures when operating equipment
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Support continuous improvement efforts within the returns process
Qualifications & Skills:
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Strong attention to detail and ability to identify product defects or inconsistencies
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Ability to make sound decisions on product quality and disposition
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Comfortable working in a fast-paced fulfillment center environment
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Strong organizational and time management skills
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Ability to work both independently and as part of a team
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Strong computer proficiency with the ability to navigate multiple systems and applications efficiently
Education & Experience:
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High school diploma or equivalent required.
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Previous experience in a fulfillment center environment required. Returns processing experience preferred.
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Experience with RF scanners, warehouse management systems, and Microsoft Office applications (Excel, Word, Outlook) preferred.
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Experience operating material handling equipment is a plus
Shift & Pay:
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Monday to Friday
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Overtime and weekend as needed
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8:00 am - 4:30 pm
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$18.67
