A Host presents a positive first impression of the Company's friendliness, excellent service and high standards. The Host greets Guests upon arrival, informs Guests of their wait time, monitors a waiting list, enters Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave.
A Host must be able to carry natural conversation with Guests without sounding scripted or intrusive. As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed. Availability must include nights and weekends.
CORE SKILLS AND CHARACTERISTICS
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Customer Focus & Excellent People Skills
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Above Average Planning & Organizational Skills.
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Stress Management/Composure.
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Multi-task oriented.
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Professionalism
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High Energy
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Thoroughness
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Teamwork
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Attention to Detail
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Excellent Verbal Communication
DUTIES
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Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus
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Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations.
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Takes names and runs the waiting list.
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Plans daily reservations.
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Observes tables and keeps track of clean, dirty and occupied tables.
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Cleans, organizes and stocks menus at host area.
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Answers phone and answers questions concerning the menu and restaurant.
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Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience.
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Fills to-go orders, if applicable.
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Maintains restrooms throughout shift.
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Sweeps foyer and front entrance area frequently.
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Performs other duties as directed.
