Customer Success Specialist | StencilFast - Roanoke, VA | $20/hr starting wage
You've driven over our stencils. You've landed on runways marked by them. You've cheered on a sports field painted with them. Now be the person customers call when they need them—fast.
At StencilFast, the Customer Success Specialist is the heartbeat of our operation: the organized, passionate, impact-driven professional who turns a contractor's urgent call into a shipped order, and a first-time buyer's confusion into confidence.
About Us
StencilFast is the industry leader in precision-cut, hassle-free stencils for roads, airports, and athletic fields across the country. We're a small, tight-knit team that moves fast, supports each other, takes real pride in making customers happy, and makes an impact across the country. If you want to be somewhere your work matters and your voice is heard, this is it.
Who You Are
- You're a natural on the phone — warm, professional, and confident whether you're calming a frustrated customer or walking a first-timer through their first order.
- You're obsessively organized — you track the details, follow through on every commitment, and nothing slips through the cracks on your watch.
- You thrive in a fast-paced environment where priorities shift and no two days look the same.
- You're a connector — you communicate clearly across teams, keeping design, production, and shipping aligned so customers always know where their order stands.
- You don't just process orders — you own the experience, and you take real pride in making every customer feel like they're your only one.
What You Will Do:
- Own inbound customer communication — phone calls, emails, and everything in between — while making every interaction count.
- Help customers place orders over the phone or email, build accurate quotes, and navigate our website with ease.
- Manage the full order lifecycle from order intake through production and shipping, keeping customers informed every step of the way.
- Partner with our stencil design team to assign and prioritize orders, balancing workloads to hit customer timelines.
- Accurately document customer requests, order specifications, and key details so nothing slips through the cracks.
- Be the customer's voice internally — surfacing feedback and ideas that help us keep getting better.
What You Need
- 1+ years in a customer-facing role — customer service, order management, or similar
- Strong phone presence and excellent communication skills
- Comfortable with email, websites, and basic order or CRM software tools
- Strong technical skills—able to navigate website, ordering portals, email, and order management tools with ease
- High school diploma or equivalent
Nice-to-Haves (But Not Required):
- Business-to-business (B2B) customer service experience
- Experience with NetSuite or similar ERPs
- Previous experience coordinating between customer-facing and production/design teams
- Associate’s degree
Why Join StencilFast?
We're a small team that genuinely enjoys working together. Collaboration isn't a talking point here — it's just how we operate. You'll have real ownership of your role, direct access to leadership, and the satisfaction of seeing your work make a difference every single day.
We also take care of our people:
- Comprehensive health, dental, and vision insurance + many more options
- Generous 401(k) retirement employer match
- Paid vacation and sick time
- Paid company closure the week of Christmas
- Competitive starting wage of $20/hr with a clear growth path
This isn't just a job, it's a chance to build something with a team that values your work and your ideas. Ready to join us? Apply today.
AAP/EEO Statement:
StencilFast is an EEO Company. We prohibit discrimination and harassment of any type and afford equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or veteran status in accordance with applicable federal, state, and local laws.
Pay: From $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Roanoke, VA 24014 (Required)
Work Location: In person
