About Mackie Properties
Mackie Properties is a property management and real estate company serving rental property owners, tenants, homeowners associations, and the Bloomington community. Our office manages a fast-paced portfolio that requires strong communication, organization, attention to detail, and a genuine commitment to helping people.
We are looking for a professional, dependable, and personable Receptionist to serve as the first point of contact for our office and provide administrative support to our property management team.
Position Overview
The Receptionist plays an important role in the daily operation of our office. This person will greet visitors, answer and direct incoming calls, assist tenants and property owners, manage incoming and outgoing information, and help ensure requests reach the appropriate team member.
This position is ideal for someone who enjoys interacting with people, can remain organized while handling multiple requests, and is comfortable working in an environment where priorities can change throughout the day.
Responsibilities
- Answer incoming phone calls professionally and direct callers to the appropriate team member.
- Greet tenants, property owners, vendors, contractors, real estate agents, and other office visitors.
- Monitor and respond to general office inquiries.
- Assist tenants with basic questions regarding rent payments, maintenance procedures, leasing, and office policies.
- Direct maintenance requests to the proper reporting channels and help identify situations requiring immediate attention.
- Receive and distribute keys while maintaining accurate key and access records.
- Assist with coordinating key pickup and return for authorized real estate agents and vendors.
- Accept and organize documents, rent payments, keys, packages, and other items delivered to the office.
- Assist with incoming and outgoing mail.
- Maintain organized electronic and physical records.
- Perform data entry and update information in company systems.
- Assist property managers and administrative staff with general office tasks.
- Communicate professionally with tenants, owners, vendors, and coworkers by phone, email, and in person.
- Help ensure messages and requests are documented accurately and delivered promptly.
- Maintain confidentiality when handling tenant, owner, financial, and property information.
- Assist with additional administrative duties as needed.
Qualifications
The ideal candidate will have:
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize responsibilities in a busy office environment.
- Ability to remain professional and courteous when handling difficult or frustrated callers.
- Good judgment and problem-solving skills.
- Dependability and consistent attendance.
- Comfortable using computers and learning new software.
- Experience with Google Workspace, including Gmail, Google Docs, Google Sheets, Google Drive, and Google Calendar.
- Ability to accurately document conversations, messages, and requests.
- Previous receptionist, administrative, customer service, leasing, or property management experience is preferred but not required.
Experience with AppFolio Property Manager is a plus.
What We Are Looking For
We are looking for someone who understands that being a receptionist involves more than answering the phone. This person represents Mackie Properties and often provides a tenant, owner, vendor, or prospective resident with their first impression of our company.
The right candidate will be:
- Friendly and approachable
- Professional and respectful
- Patient
- Detail-oriented
- Dependable
- Resourceful
- Comfortable asking questions
- Able to think critically rather than simply pass along information
- Willing to learn
- Able to recognize when an issue needs to be escalated
- Comfortable working as part of a team
Property management can be unpredictable. Some days are routine, while others involve maintenance emergencies, upset tenants, vendor scheduling issues, leasing questions, and multiple competing priorities. The successful candidate will be able to stay organized and professional while helping the office keep those issues moving toward resolution.
Why Mackie Properties?
Our goal is to provide strong service to both property owners and residents while taking the stress of day-to-day property management off our clients. Every member of our team contributes to that goal.
The Receptionist is an important part of that process by making sure people are heard, information is accurately documented, and requests are directed to the right person as efficiently as possible.
To Apply: Please submit your resume along with a brief description of your relevant customer service or administrative experience.
Pay: $18.00 - $19.00 per hour
Ability to Relocate:
- Bloomington, IN 47404: Relocate before starting work (Required)
Work Location: In person
