MISSION:
To advance community health through a strong network of health centers and other safety net providers.
COMPANY BACKGROUND:
The Iowa Primary Care Association (Iowa PCA) has supported Iowa’s community health centers since 1988 to expand access to affordable, high quality, integrated care. The Iowa PCA, along with our sister companies INConcertCare (INCC) and IowaHealth+ (IH+), provides training, technical assistance, and shared services opportunities in quality improvement, value-based care, health information technology, and other areas. We have expanded our services through a new partnership with the Iowa Department of Health and Human Services to serve as the new statewide Behavioral Health Administrative Service Organization (BH-ASO), providing an opportunity to expand our efforts and connection to the broader behavioral health safety net.
The System Administrator for Azure and Fabric Infrastructure will be responsible for overseeing the Microsoft Fabric/Microsoft Azure infrastructure supporting BI applications, including Power BI, Power Automate, and other related applications. In this capacity, this role will provide end user technical support and thought leadership for identified applications with the highest level of customer service and identify and implement new technologies as appropriate and approved. The System Administrator will serve as the liaison between the Technology Team and business operations teams to align system design with operational uses.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Provides recognized knowledge of application features and functionality.
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Manages business expectations by analyzing expectations and requirements. Effectively shares assessment with leader and business operations and collaboratively solves for challenges.
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Collaborates effectively with colleagues. Proactively and clearly communicates across teams to ensure shared understanding and productive and solutions-focused conversations.
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Manages data security of and access to the Microsoft Fabric environment.
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Creates Power Flows using Power Automate tools when needed within the environment.
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Manages security of Power BI Dashboards created by the Analytics team.
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Manages the integration of Microsoft Azure servers with the Microsoft Fabric environment.
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Serves as Tier II/III point of contact for assigned applications.
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Monitors system effectiveness and performance to identify potential problems, report critical findings to peers and/or management and resolve somewhat complex problems.
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Reviews and tests changes, interface, data conversion, enhancements, as appropriate.
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Leads internal IT and technology projects as identified and approved, working with partners and vendors as appropriate.
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Provides exceptional customer service as member of the support team focused on technology systems meeting or exceeding customer service goals. Works with staff over the phone, in person and virtually to support and solve problems specific to identified applications utilization, implementation and maintenance.
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Utilizes and manages the Iowa PCA’s up-to-date ticket tracking and asset management system to maintain thorough documentation.
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Supports internal IT budget preparation and tracking.
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Develops productive relationships with the Iowa PCA’s third-party hardware and software vendors.
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Develops procedures and supportive office technology system documentation in compliance with policy and regulatory requirements. Proactively escalates challenges and concerns with compliance to Director of Technology.
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Works closely with internal teams on IT related projects and communicates vital information as needed.
CORE VALUES
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Collaborative
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Accountable
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Respectful
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Deliberate
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Proactive
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Transformative
TELECOMMUTING AND TRAVEL:
This position is required to be on-site at least two days per week and when there are requests for employee to be on-site for IT reasons for in person meetings or to assist other internal staff.
Some travel may be required to community health centers via vehicle or conferences via air travel.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
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Minimum associates degree in computer related subject, such as computer science, information technology or related field or equivalent work experience or Microsoft certifications in appropriate areas.
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Minimum 5 years of experience in administering M365 applications.
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Minimum 2 years of experience in administering Microsoft Azure.
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Experience with SQL Server
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Microsoft Fabric experience highly desired.
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Experience with Power Automate, Power BI and Power Flows or ability to obtain certification within 6 months of hire.
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Experience with help desk software, phone support, and customer service.
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Proficiency with Microsoft M365 administration and support.
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Demonstrated work experience supporting / maintaining office technology systems.
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High analytical skills, language and reasoning ability. Excellent business acumen.
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Demonstrated experience providing strong customer service.
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Excellent verbal and written communication skills
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Excellent problem solving and critical thinking skills
Why Join Us? Iowa PCA offers great benefits including health, dental, vision insurance, company paid life, short term and long term disability insurance, paid parental leave, hybrid remote schedule and a great PTO package.
