This role focuses on supporting older adults by assessing their needs, connecting them with appropriate services, and advocating on their behalf. The position involves interviewing clients and their support networks to determine required services, planning housing and care options, and ensuring the appropriate use of funding sources. It also includes evaluating eligibility for programs such as housing, financial assistance, food support, and home-delivered meals, as well as monitoring ongoing services and recommending changes when necessary. Safety and well-being are central responsibilities, including assessing home environments, reporting abuse or neglect, and making referrals to agencies for issues related to housing, insurance, Medicare/Medicaid, and legal needs. The role requires strong communication skills to inform clients and the community about available services, maintain relationships, attend relevant meetings, and complete documentation, reports, and outreach materials. Continuous learning is emphasized to stay updated on resources that support older adults.
