This position is for vacancies in Williamsburg
Position Summary
The Patient Service Representative I is responsible for performing a variety of front office administrative duties in support of physicians and other members of the practice.
Major Duties and Responsibilities
- Appointment scheduler on multiple telephone line system.
-
Checking in patients for appointments and checking out patients at the end of appointments.
-
Greeting and assisting efficiently and professionally patients and other customers that present to the practice with business other than appointments.
-
Assure timely delivery of patient services.
-
Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills.
-
Verifying insurance.
-
Collecting copays and balances.
-
Perform other duties as requested by the Office Manager.
Knowledge, Skills and Abilities
-
Knowledge of computer systems and applications.
-
Knowledge of office equipment.
-
Knowledge of medical terminology and office procedures.
-
Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.
-
Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
-
Pays strong attention to detail.
-
Excellent customer service skills.
-
Ability to work scheduled hours as defined in the job offer.
-
Ability to communicate effectively and professionally.
Education / Training / Requirements
- High school diploma or equivalent required.
-
One year experience in a medical environment, preferred.
Physical Demands
- Ability to lift or move equipment.
-
Ability to stand and walk for limited periods of time.
-
Ability to sit for extended periods of time.
-
Ability to enter data into a computer via a keyboard.
-
Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *
-
Ability to grasp and hold up to 30 lbs.*
-
Ability to occasionally squat and lean over.
-
Ability to hear normal voice level communications in person or through the telephone.
-
Ability to speak clearly and understandably.
-
Basic vision, corrected.
-
Ability to see and understand data on a computer screen.
Success Factors
- Alignment with Company Mission and Core Values
-
Excellent Time Management/Organized
-
Open Communication/Positive
-
Goal Driven
-
Excellent Customer Service
-
Juggles Multiple Priorities
-
Accuracy and Attention to Detail
All statements are essential functions of the position unless identified as non-essential by an asterisk (*).
