Jai Medical Center located in Baltimore is seeking experienced Customer Service Representative/Certified Application Counselor (CAC) with a strong work ethic to join a busy medical practice.
Certified Application Counselor (CAC) Position Overview
- Educate patients and the general public on health insurance programs and availability.
- Assist patients with applying for health insurance.
- Conduct outreach as necessary to patients and the general public regarding coverage status.
- Verify patient’s insurance information.
- Answer and route incoming calls to appropriate personnel.
- Record and relay messages.
- Inform patients of routine appointments.
- Arrange transportation for patients, when needed.
- Conduct outreach as necessary to patients and the general public.
- Organize mailings.
- Other duties as assigned
Certified Application Counselor (CAC) Requirements
- High school diploma required.
- Oral and written communication skills.
- Experience working with government and commercial insurance plans.
- Ability to multitask.
- Excellent organizational skills.
- Ability to work independently with little supervision and in group setting.
- Ability to problem solve and troubleshoot issues.
- Must be able to effectively communicate via phone, email, and face to face with the general public, peers, and patients.
- Ability to work in a fast-paced, high-intensity work environment.
- Proficient in time management and data entry.
- Minimum typing speed of 40 WPM.
- Strong communication and problem-solving skills.
- Professionalism and phone etiquette.
- Positive attitude at all times.
- Able to work effectively within a team environment.
- Experience with Microsoft Word, Excel, and Access.
- Full-time required in-office availability, Monday through Friday 8:45am to 6pm.
- Travel required up to 25%
Benefits:
- Health insurance, including medical dental and vision
- Employer sponsored and supplemental life insurance options
- Voluntary short-term disability options
- Free parking
- Paid time off
- Paid holidays
- Optional pet insurance and pet discount programs
- Retirement plan with matching 401K
Office Locations (in-person only):
- 5010 York Road
- 1235 E. Monument St.
- 4340 Park Heights Ave.
- 301 International Circle
Waiting period may apply, benefits available for full-time employees. Pay rate commensurate with experience, education, and skills.
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you available to work required in-office hours Monday-Friday 8:45am-6:00pm?
Education:
- High school or equivalent (Preferred)
Work Location: In person
