Join a Team That Is Raising the Standard
MY Chrysler Dodge Jeep Ram is seeking an experienced, driven, and hands-on Service Manager to lead our service department. We're looking for a leader who is passionate about developing employees, delivering an outstanding customer experience, and building a culture of accountability, teamwork, and continuous improvement.
This is an opportunity to lead a growing department where your leadership, operational expertise, and commitment to excellence will make a lasting impact.
Primary Responsibilities
* Direct all daily operations of the Service Department.
* Recruit, train, coach, and develop Service Advisors, Technicians, Dispatch, and support staff.
* Drive technician productivity, efficiency, proficiency, Effective Labor Rate (ELR), labor gross profit, parts sales, and Hours Per Repair Order (HPRO).
* Monitor and improve CSI, online reputation, and customer retention.
* Ensure repairs are completed accurately, efficiently, and with the highest level of quality.
* Maintain manufacturer warranty compliance and ensure timely, accurate warranty claim processing.
* Review repair orders for accuracy, quality, and profitability.
* Partner with the Parts Department to maximize shop efficiency and technician productivity.
* Analyze department KPIs and implement action plans to improve performance.
* Maintain compliance with Stellantis requirements, California BAR regulations, OSHA standards, and all applicable federal, state, and local laws.
* Foster a positive, professional work environment built on integrity, accountability, and teamwork.
Qualifications
* Minimum 5 years of automotive dealership Service Manager experience required.
* CDJR or domestic dealership experience preferred.
* Proven record of improving sales, gross profit, CSI, technician performance, and operational efficiency.
* Strong understanding of:
* Technician Productivity, Efficiency, and Proficiency
* Effective Labor Rate (ELR)
* Hours Per Repair Order (HPRO)
* Warranty administration and manufacturer compliance
* Fixed Operations financial reporting and KPI management
* Experience with Reynolds & Reynolds
* Excellent leadership, communication, organizational, and customer service skills.
If you're an experienced Service Manager who leads by example, develops winning teams, and is committed to delivering exceptional customer service while driving department performance, we'd like to hear from you.
Pay: $72,000.00 - $180,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
