Job Summary
We are seeking a dedicated and friendly Guest Service Coordinator to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a pleasant experience during their stay. This role requires strong communication skills, attention to detail, and a passion for hospitality management. The hours scheduled for this position vary from opening, closing, and weekend shifts. Must be available for one shift on Saturdays and or Sundays. We are also open until 9pm during the week, so must have availability to accommodate our hours of operation.
Duties
- Welcome guests upon arrival and provide a warm, friendly atmosphere.
- Comfortable with learning about products in order to help sell and educate our guests
- Manage front desk operations, including check-ins and check-outs.
- Address guest inquiries and resolve any issues promptly to ensure satisfaction.
- Handle phone calls with professionalism, utilizing effective phone etiquette
- Assisting with keeping the salon and spa clean including Laundry.
- Promote salon and spa services and our amenities to enhance the guest experience.
Qualifications
- Previous experience in customer service is preferred.
- Familiarity with front desk operations in a salon or spa setting is an advantage.
- Bilingual or multilingual skills are highly desirable to accommodate diverse guests.
- Proficient in using phone systems
- Strong organizational skills with attention to detail.
- Excellent verbal and written communication abilities.
- Ability to work flexible hours, including evenings(until 9pm) and weekends as required.
Join our team as a Guest Service Coordinator where you can make a difference in our guests' experiences while developing your career in the hospitality and beauty industry
Pay: $15.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
Ability to Commute:
- Overland Park, KS 66210 (Required)
Ability to Relocate:
- Overland Park, KS 66210: Relocate before starting work (Required)
Work Location: In person
