The Front Desk Supervisor is a member of the Executive team at the property. The Front Desk Supervisor will work a regularly scheduled front desk shift.
Responsibilities
- Supervise the front office staff on a day-to-day basis
- Ensure high guest service standards in accordance with policies
- Attend to guests’ inquiries, requests, complaints and compliments
- Monitor departmental costs to ensure performance against budget
- Oversee staff training and procedures to ensure ongoing delivery of quality guest service
- Attend to crisis or emergency situations as necessary
- Record the details of events and take necessary actions
- Supervise Front Desk staff to ensure optimum occupancy and average daily rate
- Communicate effectively with other operating departments
- Display a high degree of professionalism and integrity as befitting a member of management
- Open availability to work morning, evening, audit shifts
- Open availability for work weekends and holidays
- Attend to employee schedules
- Maintain high level of integrity as required by Hilton
- Ability to cover front desk shifts when needed and other operations if required.
