Are you the One?
If you are an honest and trustworthy Guest Room Attendant or a Houseperson with 1 or more years of experience, responsible and with excellent attendance, this may be the opportunity for you!
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To maximize guest satisfaction by providing neat and clean guest common areas in accordance with the standards of Greens and the Brand.
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Responsible for the usage and organization of supplies in the housekeeping department.
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Understands and implements the mission statement, values, and culture always.
Include but are not limited to:
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Ensure the environment feels welcoming when the guest walks into the hotel.
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Maintain the appearance and cleanliness of the entire hotel.
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In addition to maintaining the hotel you will tend to the room attendant on the floors when needed, take care of guest requests, and clean rooms from time to time.
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Do an exterior property walk picking up any trash, debris, cigarette buds, etc., making sure landscaping looks good, no spillage in the entryway or sidewalks.
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Ensure entry door and windows for spots or smudges.
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Turn in articles left in rooms to the Housekeeping office for “Lost and Found” handling.
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Ensure the quality and quantity of the contents of the linen closet by organizing and cleaning it.
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Ensure safety and maximum security.
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Respond to guest requests and inquiries immediately.
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Meet and exceed guest expectations by providing service and teamwork.
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Other duties as assigned or as indicated on the letter of offer.
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Report any discrepancies to the Housekeeping Department Supervisor.
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Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
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Must be able to stand for eight hours, bend, stretch, and reach
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Work schedule varies and may include occasionally working on Holidays, weekends, and evenings. Long hours sometimes required.
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Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
Knowledgeable In:
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Entire property, staff services, hours of operation, type of rooms, locations
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Proper procedures for handling linens, terry, and other supplies.
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Sanitation of supplies, guestrooms, and public areas.
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Guestroom cleaning procedures
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Daily hotel operations, check daily events, and bulletin boards, and be up to date on changes, new procedures, and events
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Safety and security measures.
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Report or correct any hazardous conditions observed immediately.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
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High School diploma or equivalent of the same
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Multi-task, detail-oriented, remain service-centric
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Must be able to work alone.
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Comply with all standards.
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Manage time effectively
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Communicate with guests and co-workers in a friendly and helpful professional manner.
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Work as a team member
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Assist with guest issues, being professional, and maintaining a hospitable caring attitude.
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Well-groomed and professional appearance.
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Effective communication skills.
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Good listener.
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Emphatic and tolerant.
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Rational, prudent, and practical.
