What You'll Be Doing
We are currently seeking a Patient Access Representative who will serve in Centralized Registration to provide high quality service to the Wake County Public Health Clinic clients. This position assists patients with onsite customer service functions, ensures all necessary documents are provided, activates patients in the EMR system, collects payments, and obtains demographic and financial information all working together to meet the goals of the work area. The Patient Access Representative serves as the public’s first point of contact for the Health Clinics. This is a rewarding career that will allow you to positively impact citizens lives every day!
Essential Responsibilities:
Knowledge of clinics within Public Health
Responds to inquiries from both internal and external customers
Gather intake or service requests information
Register customers for services, schedules appointments and service-calls and provides necessary information
Receive monies, enters customer information into databases and provides receipts if appropriate
Balance cash drawers
Insurance and income verification
About Our Team
At the heart of the Wake County Public Health department is a dedicated team of professionals committed to protecting and improving the health of our community. We bring together expertise in communicable disease control, environmental health, health education, school health, clinical services, and population health to deliver responsive and equitable services. With a shared mission of promoting wellness, preventing disease, and ensuring access to essential services, we work collaboratively with partners and residents to build a healthier, more resilient community for all of Wake County.
The Basics (Required Education and Experience)
High school diploma or GED
One year of job-related experience
Equivalent education and experience are accepted
Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
Experience working in a medical and/or banking setting
Experience with Human Services Programs: OnBase, NCIR, Athena, SharePoint and Medical Records
Spanish language skills
How Will We Know You're 'The One'?
Demonstrates a high degree of adaptability
Ability to handle rapid change
Possess a high level of energy
Self- starter
Excellent communication skills
Ability to provide a high level of customer service at all times
Positive team player with great interpersonal skills
Ability to work efficiently in a very high pace environment
Ability to multi-task
Ability to pay very strong attention to detail and accuracy
About This Position
Location: Public Health Building Raleigh, NC 27610
Employment Type: Regular
Work Schedule: 8:15am-5:00pm
Hiring Range:
Market Range: 25.70 - 31.96
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 7/12/2026
