Located in the heart of Philadelphia, Drexel University is a comprehensive, global, R1-level research institution with a unique model of experiential learning that combines academic rigor with one of the nation's premier cooperative education programs. Drexel was founded in 1891 to provide educational opportunities for people of all backgrounds. Today, we continue to prepare graduates of diverse backgrounds to become purpose-driven professionals and agents for positive change.
Drexel offers its highly engaged faculty and professional staff a comprehensive and world-class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award-winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non-certification programs. Drexel also participates in a tuition exchange program for dependents with other higher education institutions. For more information on our extensive benefit offerings, please review Drexel's Benefits Brochure.
Job no: 506960
Work type: Full-Time
Location: University City - Philadelphia, PA
Categories: Drexel University
Job Summary
The IT Desktop Support Specialist provides advanced, on‑site (Tier 2 and Tier 3) technical support for faculty, staff, and student users in high‑level or sensitive environments. Support is delivered through a combination of on‑campus, in‑person assistance and remote access, with a strong focus on security‑related software, end‑user computing environments, and emerging technologies across Windows and macOS platforms.
This role is responsible for planning, advising, and coordinating technology installations within supported offices and departments. The specialist actively participates in desktop and laptop imaging, deployment, and lifecycle management for administrative and academic offices, ensuring systems are configured according to institutional standards and security requirements. Responsibilities also include overseeing hardware and software inventory, managing software licensing needs, and maintaining the security and integrity of computer systems. The IT Desktop Support Specialist maintains a strong working knowledge of computer networks and the relationships between systems, applications, and end‑user devices. The position requires the ability to assess user needs, troubleshoot complex technical issues, and independently research and implement solutions that address both immediate operational concerns and long‑term technology objectives.
Essential Functions
Provide operational support for relevant University functional users needing assistance with desktop security tools. May oversee or participate in training for new users on this system functionality.
Demonstrate knowledge of interrelationship among networks and systems.
Manages support requests and tasks to ensure goals and objectives are completed on time.
Proactively supports end user departments and individuals in third-tier identity and computer accounts related problems. -
Coordinates and Supports mass mailing team and university-wide use of mass communications; provides definition of guidelines for its use and prepares or oversees documentation for end user management of their own lists.
Additional responsibilities include creating and/or providing test plans, software/application defect examination and definition, high level functional support, process oversight and scheduling.
Contribute to and maintain knowledge base content by documenting solutions, updating existing articles, and ensuring accuracy of information related to supported services.
Required Qualifications
Minimum of a Associate's Degree in or two-year college equivalent or the equivalent combination of education and work experience.
(Please review the Equivalency Chart for additional information.)
Minimum of One to two years of experience.
Physical Demands
Typically sitting at a desk/table
Typically standing, walking
Lifting demands 25lbs
Location
University City - Philadelphia, PA
Additional Information
This position is classified as Exempt, grade I. Compensation for this grade ranges from $45,330 to $68,000 per year. Please note that the offered rate for this position will vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.
Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure.
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.
A review of applicants will begin once a suitable candidate pool is identified.
Advertised: Jul 29 2026 Eastern Daylight Time
Applications close: Aug 29 2026 Eastern Daylight Time
