Essential Functions:
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Determines suitability of customers’ impressions.
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Selects appropriate manufacturing settings for the each product/case.
- Utilizes designated system and software to scan impressions.
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Forwards accurately completed scans to design process.
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Tests CT software and hardware; validates or calibrates system or equipment as needed.
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Assists in various tasks relating to the CT Scan process.
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Uploads files as required.
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Opens inbound cases and applies spray.
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Scans case with image capture system to take digital picture of case.
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Prints work orders, work order stickers, and billing invoices for inbound and outbound cases.
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Attaches appropriate documents to Rx/cases. Affix work order sticker to case pan.
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Verifies case data accuracy including but not limited to account number, patient name on Rx, work order, and work order sticker.
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Ensures items listed on invoice matches case box contents.
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Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary in order to complete duties.
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Ensures work area is maintained in a clean and orderly state throughout work shift.
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Partners with Shipper/Distributor to validate outbound production.
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Identifies and interprets data to be entered into appropriate systems according to incoming mail type and pre-established shipping data entry guidelines.
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Locates and corrects errors related to orders; asks for assistance when needed.
- Inputs prescription with corresponding case codes into Customer Management system.
- Searches for customer accounts, names, and addresses in Elektra; executes search using search keywords and account phone number
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Selects appropriate carrier and shipping option according to due date of outbound case; ensures Doctor/special instructions are followed as requested.
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Familiarizes self with different carrier shipping systems and software; utilizes carrier shipping systems when not integrated with Elektra or DL +.
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Applies appropriate shipping charge to each outbound case.
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Greets all guest, walk-in traffic in a hospitable manner.
- Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information.
- Processes orders and prepares correspondences.
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Assists customers in problem solving, planning, development and execution of stated goals and objectives.
- Ensures customer retention and satisfaction.
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Sorts and distributes incoming mail.
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Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
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High school diploma or equivalent.
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Previous dental technician or dental technology training.
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Prior dental work experience or background, a plus.
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Previous experience working in positions that require hand and finger dexterity, a plus.
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Previous experience in gaming or the use of social media platforms, a plus.
Special Requirements/Certification:
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Virtual Plaster Experience (VPX) certification, preferred.
Pay Range: $18.00/hr
