Job Description:
Come work for a fast-growing cybersecurity firm, staffed with fun, talented, and passionate IT professionals. Our customers come to us in their time of greatest need, and stick with us because of our world-class personnel and the great service we provide!
This position will be responsible for the support, installation, and maintenance of computer systems including, desktops, laptops, servers, thin clients, printers, switches, scanners, modems, account/password resets, communication issues, etc.
Day to day responsibilities include, but are not limited to:
- Provide professional and courteous Tier 2 technical support via chat, email, and telephone to clients
- Act as technical escalation point for Tier 1 Help Desk team members for more complex technical issues
- Assist in designing, implementing and supporting client solutions
- Answering calls and entering tickets into a Help Desk ticketing system
- Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions (Level 2 support)
- Backup and system monitoring, and troubleshooting
- Vendor communication when it pertains to ticket resolution
- Perform a variety of maintenance, software installation, end-user support and training
- Provide routine preventative maintenance tasks as defined by service level agreements
Requirements
- 3+ years experience in a HelpDesk environment, preferably at an MSP
- Advanced technical troubleshooting skills and experience
- Advanced knowledge of Microsoft Windows file sharing and permissions
- Advanced knowledge of Microsoft Active Directory and other server technologies
- Experience with Server Operating systems, and virtualization technologies
- Strong knowledge of small and medium business LAN and WAN network technologies such as routers, firewalls, switches, wireless access points, VPN, NAS, etc
- Participation in an on-call rotation schedule
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Do you have experience with Hypervisors?
- Do you have experience configuring and managing business class network switches and routers?
Education:
- High school or equivalent (Preferred)
Experience:
- Help desk: 3 years (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: Hybrid remote in Mount Laurel, NJ 08054
