JOB SUMMARY
Supports the Collections Department by working delinquent member accounts and coordinating collection activities through direct contact, documentation, and legal processes.
MINIMUM QUALIFICATIONS
Education
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Associate degree (AA) or equivalent from a two-year college or technical school; equivalent combination of education and experience.
Experience/Skills
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Six (6) months of related experience and/or training.
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Excellent communication and negotiation skills.
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High attention to detail and strong analytical skills.
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Ability to work under pressure and handle difficult customer situations.
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Pro-active, results-oriented, and able to work independently.
Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.
