Position Summary
The individual provides reception at the front desk, completes clerical duties as assigned and supports Referral Office operations under the direct guidance of the Referral Coordinator.
Responsibilities
- Greets patients and guests for admission, directs and redirects patients and patrons to the appropriate location within the hospital and professional building
- Receives incoming phone calls and appropriately assesses the needs of the caller and processes requests, takes messages or transfers calls as indicated
- Monitors incoming faxes regularly and reviews each to determine the proper course of action in a timely manner.
- Monitors referral work queues for internal and external referrals. Processes new referrals according to established procedures and tracks queue status to ensure that referrals are completed.
- Looks up, interprets and documents insurance eligibility and benefits accurately
- Completes insurance authorizations and pre certifications for inpatient hospitalizations under the direction of the Referral Coordinator. Assures the appropriate level of care is obtained and correctly documented, and facilitates communication between providers and insurance company for timely decision.
- Supports providers and staff in addressing patient questions/concerns, and takes messages or redirects questions and concerns as indicated.
- Implements and monitors DH policies and procedures. Participates in initiatives to improve the referral management process.
Performs other duties as required or assigned.
Qualifications
- High school graduate or equivalent with 1 year experience in provider office.
- Must have prior computer experience, excellent communication skills, and attention to detail.
- Ability to effectively communicate with providers, staff, patients, visitor’s and insurance plan representatives a must.
- Able to prioritize multiple tasks
- Must be a receptive learner
- Ability to work independently, effectively work with others, maintain confidentiality and follow hospital policies effectively
- Medical Knowledge/Medical background preferred.
- Prior Insurance knowledge preferred
Required Licensure/Certifications
- None
Additional Job Details
- Job Category: Administrative Support
Pay Range: MIN: $17.00 – MAX: $26.35
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- Area of Interest: Administrative Support;
- Pay Range: To Be Determined.;
- Work Status: Mon-Fri;
- Employment Type: Full-time;
- Job ID: 3844
Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more: Benefits | DHMC and Clinics Careers
Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
