Join the Total Equipment Management Team as a Parts & Rental Counter Specialist!
At Total Equipment Management, our Parts & Rental Counter team plays a vital role in keeping our customers productive. They are the first point of contact for customers needing equipment rentals, replacement parts, and product support. This position combines exceptional customer service, organization, and problem-solving to ensure customers receive the right equipment and parts when they need them.
We're looking for a dependable, customer-focused professional who enjoys working in a fast-paced environment, building relationships, and supporting both our customers and internal team. If you enjoy helping people find solutions and being an important part of branch operations, we'd love to hear from you.
What You'll Do
At the Parts & Rental Counter, you'll support the daily operations of both the parts and rental departments while providing outstanding service to every customer.
Your responsibilities will include:
- Welcome customers and provide exceptional service at the parts and rental counter.
- Assist customers with parts identification, pricing, availability, and order fulfillment.
- Process equipment rental reservations, contracts, check-outs, returns, and billing.
- Answer phone calls, emails, and customer inquiries regarding parts, rentals, and equipment availability.
- Enter customer, inventory, sales, and rental information accurately into the company management system.
- Receive incoming parts shipments, verify orders, and stock inventory appropriately.
- Maintain organized parts inventory and rental documentation.
- Perform inventory counts and assist with inventory control initiatives.
- Monitor rental fleet availability and communicate equipment needs with the Branch Manager.
- Help ensure rental equipment is properly prepared, inspected, and ready for customer use.
- Track lost sales opportunities and communicate inventory needs.
- Process customer payments and assist with invoicing as needed.
- Work closely with the Service, Sales, and Branch teams to provide outstanding customer support.
- Support the Branch Manager with additional duties as assigned.
What You Bring
We're looking for someone who enjoys helping customers, stays organized, and thrives in a team environment.
Qualifications include:
- Outstanding customer service and communication skills.
- Strong organizational skills with excellent attention to detail.
- Comfortable using computers, inventory software, rental management systems, and standard office equipment.
- Ability to multitask and prioritize work in a fast-paced environment.
- Professional, positive attitude with the ability to work well with customers and coworkers.
- Basic understanding of compact construction equipment, parts, or rental operations, or a willingness to learn.
- Ability to work independently while contributing to a collaborative team environment.
- Ability to safely operate compact construction equipment is preferred.
Education & Experience
- High school diploma or equivalent required.
- Previous experience in customer service, parts sales, equipment rental, retail sales, or a related role preferred.
- Experience in the equipment, heavy equipment, construction, agricultural, automotive, or industrial industries is a plus but not required.
Physical Requirements
This position requires the ability to:
- Lift up to 40 pounds regularly and up to 75 pounds occasionally.
- Stand, walk, bend, kneel, and reach throughout the workday.
- Work safely in both an office and equipment yard environment with varying weather conditions.
- Operate compact construction equipment when necessary.
- Perform inventory and equipment inspections both indoors and outdoors.
Why Join Total Equipment Management?
At Total Equipment Management, our people are what set us apart. We believe in creating a workplace where employees are valued, supported, and given opportunities to grow. As a Parts & Rental Counter Representative, you'll play an essential role in helping customers keep their projects moving while working alongside an experienced and dedicated team.
Eligible employees enjoy:
- Competitive pay
- Comprehensive medical, dental, and vision insurance
- Paid Time Off (PTO) to help you recharge
- Paid holidays
- 401(k) plan with company match
- Opportunities for training and professional development
If you're looking for a career where your customer service, organization, and problem-solving skills make a real impact every day, apply now and become part of the Total Equipment Management team!
Pay: $20.00 - $23.00 per hour
Work Location: In person
