The Audience Services department plays an integral role in promoting a safe, friendly, and welcoming atmosphere for all guests. By delivering unsurpassed customer service we build
loyalty and trust within our community. Usher Captains work closely with Head Ushers to set up the lobby areas, identify and respond to the needs of the volunteer ushers and patrons, resolve problems as they are presented, and stand ready to respond to any situation. The assigned shifts and performance venues will vary depending on performance schedules and includes evenings, weekends, and holidays. Work hours and shift assignments are not guaranteed.
DUTIES and RESPONSIBILITIES
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Provide assistance to the Head Ushers, volunteers, and patrons before, during, and after the
performance. -
Assist head Ushers in setting up for the scheduled event, which may include inspecting the
lobby, inserting stuffers into programs, and delivering them for distribution. -
Maintain a position at an assigned entrance door into the auditorium and be available to assist
the patrons or ushers. Hand out programs and assist patrons to find their seats. -
Resolve any issues that arise, such as seating issues and disruptive patrons. Bring any unresolved
problems to the Head Usher’s attention. -
Following the performance, inspect the audience seating area for potential articles that may
have been left by patrons. -
Work with Head Ushers to collect volunteer ID badges at the conclusion of the assigned event.
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Other duties as assigned or changed at the discretion of management.
To perform this job successfully, and individual must be able to perform each essential duty
satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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Friendly demeanor with the ability to work collaboratively with others.
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Ability to successfully resolve problems.
EDUCATION and EXPERIENCE
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High School diploma or GED
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1-2 years’ experience working in a customer service/public environment, person to person.
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Working as a volunteer usher at a theater a plus.
ATTENDANCE REQUIREMENTS
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Dependable and flexible, able to meet the minimum requirements of the work schedule.
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May need to work later than scheduled if a performance runs long.
LANGUAGE and MATHEMATICAL SKILLS
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Possess excellent communication, listening, and English-speaking skills.
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Basic math skills.
PHYSICAL DEMANDS
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Walk and/or stand for periods of up to two or more hours.
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Walk up and down stairs and slanted walkways.
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Possess keen eyesight (close and distance) either naturally or with corrected vision and can
adjust eye focus in differing lighting situations. -
Clear speaking ability and have sufficient hearing to able to communicate effectively.
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Reach with hands and arms, stoop, kneel, or crouch.
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Lift and/or move up to 15 pounds.
WORK CONDITIONS
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Noise level in the work environment may fluctuate from quiet to loud.
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May be exposed to outside weather conditions.
IMPORTANT APPLICATION GUIDELINES
No phone calls or unsolicited emails will be accepted. Only applications submitted through the online portal will be reviewed.
EEO-1 Statement: Segerstrom is an equal opportunity employer to all, regardless of age, ancestry, association with a member of a protected class, bereavement leave, color, disability (physical, intellectual/developmental, or mental health/psychiatric.), exercising the right to family care and medical leave related to serious health condition of employee or family member, child bonding, or military exigencies, engaging in protected activity, gender identity or expression, genetic information or characteristic, marital status, medical condition (cancer or genetic characteristic), military and veteran status, national origin (includes language restrictions), pregnancy, childbirth, breastfeeding, or related medical conditions, Pregnancy Disability Leave (PDL), race (includes hairstyle and hair texture, religious creed (includes dress and grooming practices), reproductive health decision making, sex/gender, and sexual orientation
