Odawa Casino Resort
Job Description
Job Title:F&B Service Staff
Reports To:
F&B Services Supervisor
Department:Food & Beverage
Minimum Pay Rate:$9.00 per hour + Tips
Job Summary: Provides upbeat, positive, friendly, and excellent service to every guest who approaches the bar/dining/deli area while preparing and pouring drinks, serving food, and/or placing food orders for guests.
Primary Duties & Responsibilities:
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Conducts oneself in a positive and professional manner.
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Smiles and makes eye contact, greets, welcomes and invites our guests back.
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Requests identification from guests when legal age is in question.
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Waits on all guests and serves food as well as beverages.
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Anticipates the needs and wants of our guests.
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Has a thorough knowledge of the casino food and beverage selections. Uses product knowledge to up-sell and suggestive sell.
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Always keep a neat, organized, stocked, and clean environment, and abides by all health codes.
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Keeps bar and service areas stocked and maintained including coffee and soda stations.
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Always maintains respectful control over guests and assists management by informing them of guest complaints.
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Ability to monitor guest consumption and respond according to TIPS training.
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Attends to guests needing service at the bar or dining area in a quick and efficient manner.
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Completes any side-work, set-up or closing duties as assigned.
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Responsible for following established departmental procedures and all applicable laws and show responsibility by practicing methods that were taught through our TIPS program.
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Maintains grooming and appearance according to specified grooming and appearance policies.
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Attends all meetings as required.
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Completes all required training satisfactorily.
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Must always maintain the highest level of confidentiality.
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May work at other properties as needed.
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Performs all other assigned duties within the scope of the position.
System Access: Agilysys InfoGenesis, Trakka
Upholds Odawa Casino Mission statement in all aspects of position:
Mission:
We create excitement and memories.
Values:
We create a culture that provides:
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A fun, rewarding, safe, and consistent environment for our Team Members.
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A warm reception, welcoming environment, and friendly atmosphere.
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An optimal entertainment experience through exceptional service.
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Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
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A contribution and connection to the community.
Preference: Applies to Native Americans in accordance with applicable tribal law.
Minimum Qualifications:
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Must have a minimum of one (1) year working in the service industry.
- Must read, write and speak English fluently.
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Must have basic math skills.
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Must complete TIPS training and certification within thirty (30) days of employment or provide proof of current certifications and must keep current.
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Must be able to meet physical requirements such as significant lifting up to fifty (50) pounds, standing for long periods of time, bending, reaching, and kneeling.
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Must be flexible with shifts and days off with the ability to work overtime, weekends, holidays, and special events, etc., as needed.
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You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
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Must be able to obtain a key gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.
