Job Title: Information Technology Help Desk Level 1
Location: 3706 Enterprise Drive, Janesville, WI 53546
Job Type: Full-Time
Reports to: Supply Chain Manager Job Summary
Job Summary
The IT Help Desk Level 1 (entry) supports day-to-day information technology operations within a manufacturing environment. This role assists with help desk requests, technical support, hardware and software maintenance, cybersecurity practices, and system documentation while gaining hands-on experience supporting both office and shop-floor technologies.
Key Responsibilities
- Provide technical support to end users by troubleshooting computers, printers, scanners, mobile devices, and shop-floor terminals
- Assist with setup and maintenance of desktops, laptops, industrial PCs, and production-area equipment
- Support manufacturing and engineering software systems (CAD, CMMS, ERP, PLC interfaces, quality systems) and document recurring issues
- Maintain and update IT asset inventory, including tracking, tagging, auditing, and lifecycle documentation
- Support network infrastructure by assisting with cabling, port labeling, and installing network equipment under supervision
- Deploy software, operating systems, and updates; assist with imaging machines for new or replacement users
- Assist with cybersecurity practices such as MFA enrollment, password resets, endpoint protection, and phishing awareness
- Help document IT processes by updating SOPs, troubleshooting guides, diagrams, and knowledge-base articles
- Participate in continuous improvement projects, including upgrades, automation efforts, testing, and data collection
- Assist with data reporting and analytics by gathering metrics and preparing reports using tools like Excel
- Other duties as assigned
Qualifications
- Team Player: Works well in a group as well as independently
- Can lead a team successfully through teamwork and team building
- Follow directions well o Willing to ask questions
- Leads by example
- Willing to give and receive criticism as needed to better the team
- Associate’s degree in information technology, Computer Science, or related field (or equivalent experience).
- Math, reading, writing, and communication skills
- Reliable, punctual, positive, and team-oriented
- Advanced computer skills
- Willingness to learn and advance beyond current position
Physical Demands/ Working Environment
- Exposure to loud noise (hearing protection required)
- Seasonal temperature changes
- PPE required for certain tasks
- Safety-toe footwear is required on the production floor
- Food-grade environment requiring hygiene standards
- Work near industrial equipment and forklifts (area awareness)
Benefits
- Competitive salary and performance-based incentives
- Health, dental, and vision insurance
- 401(k) plan with company match
- Holiday paid time off
- Professional development opportunities and ongoing training
- Collaborative and innovative team environment
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- Have you previously worked for CPT GO-GREEN?
Ability to Commute:
- Janesville, WI 53546 (Required)
Work Location: In person
