Director of Operations Lead the Team. Own the Operation. Raise the Standard.
Full-Time | Leadership Position | Local Family-Owned Trades Company
We are a fast-growing, successful, family-owned exterior cleaning company (www.WashMeWindows.com and www.LetItGlowHolidayLights.com) looking for an exceptional Director of Operations to join our leadership team and help take our company to the next level.We specialize in creating exceptional first impressions for homeowners and businesses through window washing, pressure washing, exterior cleaning, and residential and commercial Christmas light installations.
This is not a desk job. We are looking for a hands-on leader who thrives in a fast-paced environment, enjoys being around people, takes tremendous pride in their work, and understands that great companies are built by great teams. The Director of Operations will be a key member of our leadership team, working directly with the owner and taking ownership of the day-to-day operations of the company. You will lead from the front, develop people, solve problems, maintain high standards, and ensure our production/field team of technicians consistently delivers an outstanding customer experience.
If you are the type of person who sees a problem and thinks, “How do we fix this?” rather than “That's not my job,” we want to hear from you.
THE OPPORTUNITY
As Director of Operations, you will be responsible for turning our company's vision into consistent, excellent execution.You will lead our production operation from the field while building the systems, people, culture, and accountability necessary to support continued growth.
You will work closely with the Owner, Sales Team, Production Team, and customers to make sure the promises we make are the results we deliver.
Your job is to make sure our team has what they need to win—and then hold everyone, including yourself, accountable for doing it.
This position requires a leader with character, integrity, confidence, urgency, emotional intelligence, and a genuine desire to develop people.
WHAT YOU'LL OWN.
1. Production & Field OperationsYou will be the leader responsible for ensuring our production team executes at a high level every day.
Responsibilities include:
- Direct and oversee daily production operations
- Be actively involved in the field and lead by example
- Ensure jobs are completed safely, efficiently, professionally, and to company standards
- Establish and maintain production standards and expectations
- Inspect completed work and ensure quality control
- Troubleshoot job-site challenges and find solutions quickly
- Coordinate schedules, crews, equipment, materials, and job requirements
- Ensure crews arrive prepared, professional, and on time
- Improve production efficiency and profitability
- Identify bottlenecks and implement solutions
- Make sure every job is completed according to the scope of work sold
- Ensure our customers receive an experience that exceeds expectations
You are not simply managing production—you are setting the standard for what great production looks like.
2. Leadership & Team Development
As a family business, we believe our people are our greatest asset.
Your responsibility will be to build a winning team culture where people know what is expected of them, understand how to succeed, and are motivated to become better.
You will:
- Recruit and hire talented team members
- Develop and implement effective onboarding
- Train new employees and develop existing team members
- Establish clear expectations and performance standards
- Conduct regular coaching and performance conversations
- Identify strengths and opportunities within the team
- Develop future leaders
- Recognize and reward outstanding performance
- Address performance issues quickly and professionally
- Create accountability without creating a negative work environment
- Build teamwork, communication, and trust
- Foster a culture of ownership, pride, professionalism, and continuous improvement
We are not looking for someone who simply manages employees.We are looking for someone who develops people.
3. Culture & Accountability
Culture doesn't happen by accident.The Director of Operations will play a major role in creating and protecting the culture of our company. You will help create an environment where:
- People take pride in their work
- Employees keep their commitments
- Problems are addressed instead of ignored
- Team members hold one another accountable
- Everyone understands the mission
- Excellence is expected
- Customers are treated with respect
- Equipment and company property are treated like your own
- Employees have opportunities to grow
- Success is celebrated
- Mistakes become opportunities to improve
- Everyone understands that how we do the work matters just as much as getting the work done
- WE HAVE FUN!
You will be expected to model the behavior you expect from everyone else.
4. Sales & Customer Experience
Operations and Sales must work together. You will work closely with our Sales Team to ensure that what is sold is executed properly and that the customer experience remains exceptional from the initial sales conversation through completion of the job.Responsibilities include:
- Communicating with the Sales Team regarding upcoming jobs
- Reviewing job details and scope before production
- Identifying potential production issues before they become customer issues
- Helping solve customer concerns
- Communicating changes or challenges quickly
- Supporting the Sales Team with field knowledge and expertise
- Helping identify opportunities for additional services
- Ensuring production teams understand customer expectations
- Following through on commitments
- Turning satisfied customers into repeat customers and enthusiastic referrals
The goal is simple:Sell it right. Plan it right. Execute it right. Make the customer feel taken care of.
5. Vehicles, Equipment & Inventory
Our equipment is a major investment and a critical part of our ability to serve customers.You will take ownership of maintaining our fleet, tools, equipment, and supplies.Responsibilities include:
- Maintaining company vehicles
- Coordinating preventative maintenance and repairs
- Keeping vehicles clean, organized, and professional
- Managing tools and equipment
- Maintaining accurate inventory
- Ensuring crews have the necessary supplies to complete their jobs
- Identifying equipment needs before they become emergencies
- Tracking damaged, missing, or worn-out equipment
- Maintaining proper organization of shop, vehicles, and equipment
- Establishing systems to reduce waste and unnecessary purchases
- Ensuring equipment is used safely and properly
We expect you to treat company assets as if you personally purchased them.
WHAT WE'RE LOOKING FORThe right person for this role may come from a variety of backgrounds.You may have experience in:
- Trades
- Construction
- Landscaping
- Exterior cleaning
- Property services
- Home services
- Restoration
- Field service
- Operations management
- Crew leadership
- Sales leadership
- Hospitality or other customer-focused industries
Industry experience is valuable, but character and leadership ability are non-negotiable.We are looking for someone who:
Has CharacterYou do the right thing even when nobody is watching.You keep your word.You take responsibility.You don't make excuses.You treat people with respect.
Has IntegrityYou are honest with customers, employees, and leadership.If something goes wrong, you communicate it.You don't hide problems—you solve them.
Is a Natural LeaderPeople naturally look to you for direction.You can command a room without needing to be the loudest person in it.You know when to coach, when to challenge, when to listen, and when to make a decision.
Is Hands-OnYou are comfortable getting dirty.You don't believe leadership means sitting behind a desk.You are willing to jump into a job, help a crew, solve a problem, demonstrate a technique, or get equipment running when needed.
Has a Dynamic PersonalityYou bring energy.You communicate well.You can connect with employees, customers, vendors, and leadership.You represent the company professionally wherever you go.
Takes OwnershipWhen something isn't working, you don't wait for someone else to fix it.You take initiative.You find solutions.You follow through.
Is CoachableYou don't have to know everything.But you must be willing to learn, improve, accept feedback, and continuously raise your own standard.
Is OrganizedYou can manage people, schedules, equipment, priorities, and unexpected challenges without becoming overwhelmed.
Wants to WinYou are competitive with yourself.You want to build something great.You enjoy seeing a team succeed.You want to look back a year from now and know that your leadership made a meaningful difference.
WHAT SUCCESS LOOKS LIKE
Within this role, success means:
Our customers love the work.Our crews know exactly what is expected of them.Our employees are growing and developing.Our equipment is maintained and ready.Our production runs efficiently. Our Sales and Operations teams communicate exceptionally well.Problems are solved quickly. Our standards continue to rise.Our team takes pride in representing the company.And most importantly:We build a team that is better because you are part of it.
THIS IS A LEADERSHIP POSITION
This role will report directly to the Owner and will have significant responsibility and influence within the company.You will have the opportunity to help shape:
- How we hire
- How we train
- How we operate
- How we serve customers
- How we develop employees
- How we measure performance
- How we build culture
- How we scale the business
As the company continues to grow, your opportunity to grow with it will grow as well.We want someone who is interested in building a career—not simply finding another job.
WHAT WE OFFERWe are committed to creating an environment where talented people can do great work and grow.Depending on experience and fit, the position includes:
- Competitive compensation
- Leadership opportunity within a growing company
- Direct access to ownership
- Significant responsibility and autonomy
- Opportunities for professional and personal growth
- Leadership and management development
- A team-oriented work environment
- Performance-based opportunities for advancement
- The opportunity to help build something meaningful
- A company culture that values hard work, integrity, accountability, and excellence
THE REAL QUESTIONWe aren't looking for someone who checks every box on a resume.We're looking for the right person.Someone who wakes up wanting to win.Someone who takes pride in building people.Someone who understands that customers remember how they were treated.Someone who believes that details matter.Someone who isn't afraid of hard work.Someone who can have difficult conversations when necessary.Someone who can celebrate a team's victories.Someone who can roll up their sleeves and get to work.Someone who believes good enough isn't good enough when you have the opportunity to be great.If that sounds like you, we'd love to meet you.HOW TO APPLYIf you believe you have the character, leadership ability, work ethic, personality, and drive to lead our operations and help build an exceptional team, we want to hear from you.Please submit your resume and a brief explanation of why you believe you are the right person to lead our Operations Team, which can be sent to [email protected]
We are especially interested in learning about:
- A team you have successfully led or developed.
- A difficult problem you identified and solved.
- A time you took ownership when something went wrong.
- What great company culture means to you.
- Why you want to be part of a growing family-owned company.
Come build something great with us.
Lead from the front. Develop great people. Take ownership. Raise the standard.
Pay: $65,000.00 - $88,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Opportunities for advancement
- Paid jury duty
- Paid time off
- Paid training
- Professional development assistance
Work Location: In person
