About Us We are a fast-growing retail and corporate service provider expanding our physical walk-in customer centers across Kansas. We pride ourselves on delivering immediate, high-quality, and seamless solutions directly to our clients. We are seeking a high-energy, professionally presented Customer Support Associate to join our branch operations. If you thrive on real-world human interaction, have exceptional interpersonal skills, and want a dynamic corporate career path, this role is for you.
Position Overview In this customer-facing role, you will be the physical face of our company. You will greet visitors, manage the client reception queue, and resolve account, service, and product inquiries live at our service counter.
Key Responsibilities
- Greet walk-in clients warmly and provide immediate, professional assistance at the front service counter.
- Address and resolve customer inquiries regarding account setups, physical document verifications, and service requests face-to-face.
- Manage the intake process for guest arrivals, ensuring a smooth flow of traffic within the branch lobby.
- Diffuse customer frustrations in real-time through strong active listening, empathetic verbal communication, and quick problem-solving.
- Coordinate with backend inventory and processing teams to fulfill client requests while the customer is present.
Qualifications & Skills
- High school diploma or equivalent (Associate or Bachelor’s degree preferred).
- 1–3 years of face-to-face customer service experience (hospitality, front-desk reception, high-end retail, or banking branch services).
- Exceptional verbal communication skills, strong body language, and a well-groomed, professional presentation.
- Ability to handle high-stress, real-time customer situations calmly and gracefully.
- Basic proficiency with point-of-sale (POS) systems or desktop data entry interfaces for logging customer visits.
What We Offer
- Competitive salary with quarterly branch performance bonuses.
- Comprehensive onboarding program focusing on face-to-face communication excellence.
- Vibrant, high-energy physical office environment in a prime Kansas location.
- Clear pathways for rapid advancement into branch management and operations.
Pay: $20.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
Work Location: In person
