About the Role
Southeastern Underdeck LLC is seeking a detail-oriented, proactive, and highly communicative Customer Service Coordinator to join our growing team. As the primary point of contact for our clients, you will play a crucial role in managing the customer journey—from the initial inquiry to final project follow-up.
The ideal candidate possesses exceptional organizational skills, a collaborative mindset, and the ability to maintain precise data integrity in a fast-paced environment. Because our company is expanding, we are looking for someone who is adaptable and eager to take on new tasks as they arise.
Key Responsibilities
Customer Engagement & Communication
- Serve as the first point of contact by answering phone calls, responding to initial email inquiries, and routing messages to the appropriate team members.
- Address pre-sale customer questions, concerns, and online requests, providing accurate information about our products and services.
- Deliver a customer-centric experience focused on building positive relationships and managing client reception.
Data Management & Quality Control (Jobber CRM)
- Utilize Jobber CRM to manage client files, ensuring all critical project data (including digital files, site takeoffs, and project photos) is accurate and complete.
- Conduct final reviews of job tickets with customers to confirm precise accessory selections, installation locations, and color choices.
- Maintain absolute attention to detail to ensure quotes and final job tickets match perfectly.
Scheduling & Logistics
- Schedule sales consultations and repair technician appointments in an efficient, geographically sensible manner.
- Create, update, and maintain physical and digital filing systems, documents, and online databases.
Account Management & Administration
- Conduct post-job follow-up calls to ensure customer satisfaction.
- Manage accounts receivable (A/R) collection calls to clients.
- Perform general office duties, including maintaining common office areas, word processing, and handling occasional errands.
Qualifications & Skills
- Communication: Excellent verbal and written communication skills with a warm, professional, and pleasing personality.
- Technical Proficiency: Strong skills in Microsoft Excel and word processing applications, with prior experience utilizing CRM software (Jobber experience is a major plus).
- Detail-Oriented: Exceptional organizational, data analysis, and reporting skills where accuracy is paramount.
- Problem-Solving: Proven ability to multitask, prioritize effectively, and make sound decisions independently.
- Team Player: A collaborative mindset with the willingness to adapt to changing situations and take on new responsibilities as needed.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
Experience:
- Customer service: 3 years (Required)
Ability to Commute:
- Buford, GA 30518 (Required)
Work Location: In person
