Operations & Leadership
- Lead team members during assigned shifts
- Delegate tasks and ensure completion of opening, shift change, and closing duties
- Maintain smooth service flow during high-volume periods
- Address and resolve customer concerns in a professional manner
- Ensure adherence to company policies and procedures
- Create weekly schedules
Customer Service
- Deliver exceptional guest service and model hospitality standards
- Handle customer complaints or issues promptly and effectively
- Promote upselling and suggestive selling to increase sales
Food Safety & Quality
- Ensure food is prepared and presented according to brand standards
- Monitor food safety, sanitation, and cleanliness standards
- Maintain compliance with local health department regulations
Cash Handling & Reporting
- Oversee accurate cash handling and register operations
- Perform drawer counts and assist with shift deposits
- Monitor and document daily sales and labor metrics
Team Development
- Train and coach new and existing team members
- Provide real-time feedback to improve performance
- Foster a positive, team-oriented work environment
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Ability to Relocate:
- Whittier, CA 90601: Relocate before starting work (Required)
Work Location: In person
