Overview
PrimeMLS is seeking a System Support Specialist I to join our Product & Implementation team. If you enjoy solving technical problems, helping people, and learning new technology, this is an excellent opportunity to launch a career supporting software used by thousands of real estate professionals throughout New England.
In this role, you'll investigate software issues, troubleshoot technical problems, collaborate with software vendors and internal teams, and help ensure our members receive exceptional support. You'll work alongside experienced product professionals while expanding your knowledge of MLS systems, software integrations, APIs, and real estate technology.
This position is ideal for someone who enjoys technology, has strong analytical skills, and takes pride in delivering outstanding customer service.
Responsibilities
- Provide first-level technical support for PrimeMLS products and services.
- Troubleshoot software, integration, and user access issues.
- Investigate reported problems and identify potential root causes.
- Document findings and coordinate issue resolution with internal teams and software vendors.
- Monitor and follow up on escalated support requests.
- Deliver professional, timely service to members via phone, email, and ticketing systems.
- Learn and support MLS software, real estate technology platforms, and related integrations.
- Assist with software testing, quality assurance, and validation of new product releases.
- Help maintain support documentation and internal knowledge resources.
- Conduct website compliance audits.
Required Qualifications
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Strong interest in technology and troubleshooting software applications.
- Excellent customer service and communication skills, both written and verbal.
- Strong analytical and problem-solving abilities with a willingness to learn.
- Basic proficiency with Microsoft Office 365, including Outlook, Word, and Excel.
- Ability to learn new software systems quickly and adapt to changing technology.
- Strong organizational skills with attention to detail.
- Ability to manage multiple tasks in a fast-paced, team-oriented environment.
- A positive attitude, curiosity, and a desire to continuously learn and grow.
Preferred Qualifications
- Previous customer service, technical support, help desk, or call center experience.
- Experience using CRM or ticketing systems.
- Knowledge of the real estate industry or MLS systems is a plus but not required.
- Experience working with software applications or technology in a professional, educational, or volunteer setting.
- Relevant internships, coursework, certifications, or personal technology projects are also valued.
We're looking for someone who enjoys solving problems, is eager to learn new technology, and wants to build a career in product support and real estate technology. Prior MLS experience is not required.
Pay: From $28.85 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: Remote
