Location: Scottsbluff, NE or Casper, WY
Vistabeam is a growing telecommunications provider delivering voice, data, and networking solutions to residential and business customers.
We are seeking a motivated Voice Technician with telecommunications experience who is eager to expand their technical skills in voice communications systems.
The Voice Technician installs, maintains, troubleshoots, and supports voice communication systems, including VoIP, PBX, SIP, and related telecommunications equipment.
This position is ideal for candidates with telecommunications experience who are seeking to further develop their careers in the telecom industry.
- Install, configure, and test voice communication equipment and services.
- Provision and troubleshoot VoIP and SIP-based phone systems.
- Support customers with voice service issues via phone, remote access, or onsite visits.
- Perform network troubleshooting related to voice services.
- Monitor service performance and document maintenance activities.
- Diagnose and resolve technical issues independently while collaborating with senior team members on complex problems.
- Maintain accurate records of installations, repairs, and service requests.
- Follow company safety procedures and technical standards.
- Provide excellent customer service and communicate effectively with customers and team members.
- Education: High school diploma or GED required. Technical degree or industry certifications preferred.
- Experience: 1–3 years of experience in telecommunications, networking, or a related technical field preferred.
- Working Knowledge Of:
- VoIP technologies
- SIP protocols
- PBX systems
- Network fundamentals (TCP/IP, routers, switches)
- Structured cabling and telecommunications infrastructure
- Technical Skills: Ability to use testing and diagnostic equipment effectively.
- Troubleshooting: Strong analytical, troubleshooting, and problem-solving abilities.
- Communication: Excellent communication and customer service skills.
- Licensing: Valid driver’s license and ability to travel to customer locations as needed.
- Experience with hosted VoIP platforms.
- Familiarity with Cisco, Adtran, Metaswitch, BroadSoft, or similar telecommunications systems.
- Knowledge of fiber-optic and broadband internet services.
- CompTIA Network+, CCNA, or similar industry certification is a plus.
- Competitive pay based on experience.
- Health, dental, and vision insurance.
- Paid Time Off (PTO).
- Training and career development opportunities.
- 401(k) retirement plan with company matching.
Pay Range: $20.00 – $30.00 per hour (depending on experience)
- 401(k)
- Dental Insurance
- Health Insurance
- Paid Time Off
- Vision Insurance
Work Location: In Person
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