RB&T Mission Statement:
As a trusted partner and friend, River Bank & Trust helps our neighbors and the businesses in our communities to reach their financial goals.
Position Summary:
The Secondary Market Post-Closing Specialist is responsible for providing support within the post-closing department to ensure that loan files are audited, shipped and sold to secondary investors in a timely manner. This position is also responsible for upholding the outstanding reputation of the bank by providing unmatched hospitality and customer support, both internally and externally.
Essential Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions include, but are not limited to the following:
- Ensure timely and independent loan file auditing when files are received in the post-closing department;
- Review signed settlement documents for accuracy, completeness and compliance with closing instructions;
- Ship files via electronic upload/overnight delivery to secondary market investors / mortgage insurance companies, and cure any post-closing conditions/issue;
- Field customer calls regarding post-closing issues;
- Ensure compliance with the Bank policies by utilizing loan review, loan operations and deposit operations staff as needed;
- Maintain excellent customer relations and the confidentiality of the customer’s personal information;
- Remain current on and adhere to all regulatory required training;
- Attend various mortgage courses or other general banking courses as required;
- Stay current with federal, state regulations, policies and industry trends;
- Special projects and/or other duties as assigned by Management.
Minimum Qualifications:
- High School diploma or equivalent
- At least two (2) years of related or equivalent experience
- Knowledge of real estate lending criteria, compliance, federal/state regulations.
- Proficiency in Microsoft Office products to include: Word, Excel, and Outlook
Skills, Abilities & Expectations:
- Be familiar with and follow policy and procedures, and support Management’s decisions and goals in a positive, professional manner.
- Stay abreast of regulatory requirements and complete annual compliance training applicable to the position
- Ability to apply general accounting knowledge processes (debits, credits, balancing)
- Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect
- Ability to work in a fast-paced team environment, handle multiple tasks, and prioritize work
- Detail oriented and organized
- Excellent interpersonal and communication skills
- Integrity, discretion, and respect for confidential information are absolutely essential
- Willingness to adapt to change
- Work within a variety of different software and web applications
- Able to prioritize duties and effectively manage time
- Analytical and problem-solving skills
- Attend work on a regular basis, on time, and withstand varying degrees of stress
- Excellent interpersonal and communication skills
- Maintaining a professional, business-like appearance and demeanor
- Proficiency in Microsoft Office products to include: Word, Excel, and Outlook
Physical Demands:
The employee will occasionally lift and/or move up to 25 pounds. The employee will regularly sit; talk; hear; and use hands to finger, handle or feel. The employee will occasionally stand; walk; reach with hands and arms; climb and balance; and stoop, kneel, crouch, or crawl. Special vision requirements include close, distant, and peripheral vision; depth perception; and the ability to adjust focus. The noise level in the work environment is usually moderate. The work environment and physical demands are those of a standard retail branch setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Disclaimer:
The above information has been designed to indicate the general nature and level of work performed within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Incumbent must attend work on a regular basis, on time, and withstand varying degrees of stress. This position description describes the minimum selection requirements to qualify for the position. Promotion and other employment decisions are based on employer needs, being in good standing, fully competent performance, and other non-discriminatory subjects.
