Client Experience Coordinator – Aloha Aesthetics MD
Kaimukī, Honolulu, HI
About Us
Aloha Aesthetics MD is Honolulu’s physician-led med spa, known for Sincere Service. Remarkable Results. Every patient meets our Medical Director to ensure safe, customized care. Our front desk team creates the first impression of our practice and plays a key role in shaping every patient’s experience.
About This Role
We’re looking for someone who loves hospitality, takes pride in excellent service, and thrives in a fast-paced, detail-oriented environment. If you enjoy helping people feel cared for, communicating clearly, and supporting a team that values both kindness and efficiency, you’ll fit in well here.
Position Overview
Our Client Experience Coordinator is the warm, polished, and proactive presence at our front desk. You will guide patients through their visit—from greeting to checkout—while supporting our providers with smooth scheduling and accurate communication.
You’ll receive training in skincare basics, memberships, and treatment coordination so you can speak confidently with patients.
This role focuses on in-person guest experience; our virtual assistant handles most incoming calls.
Key Responsibilities
- Welcome patients with genuine warmth and professionalism
- Guide check-in and check-out, including payments and membership/account updates
- Schedule follow-ups and help patients plan their treatment roadmaps
- Explain Aloha Glow memberships clearly and confidently
- Recommend services and skincare products based on patient goals (training provided)
- Maintain smooth clinic flow by communicating with the MD, RN, and esthetician team
- Assist with merchandising and maintaining a polished front desk area
- Support a positive, team-centered environment
Qualifications
- 3+ years of front desk, hospitality, retail luxury, or customer service experience
- 5 years of overall professional experience
- Polished communication skills and a naturally welcoming personality
- Comfort with learning new systems (EMR training provided)
- Reliable, punctual, and able to manage multiple tasks accurately
- Growth mindset and eagerness to learn
- Med spa or salon experience is a plus, but not required
Screening Question (required)
Why do you want to work specifically at Aloha Aesthetics MD?
Please note that applications without this answer will not be reviewed.
Schedule & Pay
- Part-time, less than 20-hours a week
- $21–$24/hour depending on experience
- Predictable schedule following clinic hours
Perks
- Significant staff discounts on treatments and skincare
- Supportive, close-knit team
- Career development opportunities as the practice grows
- Onboarding and training
Why Join Us?
Our team is small, caring, and committed to doing meaningful work. You’ll help patients look and feel their best in an environment that values professionalism, warmth, and continuous learning.
Job Types: Full-time, Part-time
Pay: $21.00 - $24.00 per hour
Benefits:
- Employee discount
- Free parking
- Paid time off
- Paid training
Application Question(s):
- Why are you interested in working with Aloha Aesthetics MD?
Experience:
- Sales / Customer Service: 5 years (Preferred)
Location:
- Honolulu, HI 96816 (Required)
Ability to Commute:
- Honolulu, HI 96816 (Required)
Work Location: In person
